13 What is Knowledge? Building block of a modern organization. Knowledge is Perishable. Becomes Obsolete Quickly.Always changing. Renewing is key to competitive advantages.Knowledge = Power. Share it and it will multiply.
14 Type of Knowledge EXPLICIT Captured in documents, models, rules, processes …mediaExternal communicationExamplesBest practicesWhite papersMovieTACIT / IMPLICITThought processExperience, skills, insightBehaviors, patternsDifficult to communicateExamplesWhat & when judgementsBusiness visionInnovation
15 What are we attempting to achieve? Add value to what we have by turning data into information and information into knowledgeCreation of Ideas through Informational ExchangeValuating and Rating the Idea’s WorthTransforming / Implementing the Intellectual AssetMonitoring Success
16 What Exactly is Knowledge Management? The process ofCreating Ideas andIdentifying / CapturingEvaluating / Rating / OrganizingStoringSharingDistributing / RetrievingMaintaininga company’s collective expertise