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SHINTA HAPPY YUSTIARI, S.AP, MPA. New Public Service GOVERNMENT SHOULDN’T BE RUN LIKE A BUSINESS, IT SHOULD BE RUN LIKE A DEMOCRACY.

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Presentasi berjudul: "SHINTA HAPPY YUSTIARI, S.AP, MPA. New Public Service GOVERNMENT SHOULDN’T BE RUN LIKE A BUSINESS, IT SHOULD BE RUN LIKE A DEMOCRACY."— Transcript presentasi:

1 SHINTA HAPPY YUSTIARI, S.AP, MPA

2 New Public Service GOVERNMENT SHOULDN’T BE RUN LIKE A BUSINESS, IT SHOULD BE RUN LIKE A DEMOCRACY

3 New Public Service SERVE CITIZEN,NOT CUSTOMER SEEK THE PUBLIC INTEREST VALUE CITIZEN OVER ENTREPRENEURSHIP THINK STRATEGICALLY ACT DEMOCRATICALLY

4 New Public Service RECOGNIZE THAT ACCOUNTABILITY IS NOT SIMPLE SERVE RATHER THAN STEER VALUE PEOPLE NOT JUST PRODUCTIVITY

5 NEW PUBLIC SERVICE PARADIGM 1.MELAYANI WARGA MASYARAKAT BUKAN PELANGGAN 2.MENGUTAMAKAN KEPENTINGAN PUBLIK 3.LEBIH MENGHARGAI WARGA NEGARA DARIPADA KEWIRAUSAHAAN 4.BERFIKIR STRATEGIS & BERTINDAK DEMOKRATIS 5.MENYADARI BAHWA AKUNTABILITAS BUKAN SESUATU YANG MUDAH 6.MELAYANI DARIPADA MENGENDALIKAN 7.MENGHARGAI ORANG, BUKANNYA PRODUKTIVITAS SEMATA

6 KRITERIA PENYELENGGARAAN PELAYANAN PUBLIK. KEPMENPAN NO. 25/2004 “PEDOMAN UMUM PENYUSUNAN INDEKS KEPUASAN MASYARAKAT UNIT PELAYANAN INSTANSI PEMERINTAH” : 1.KESEDERHANAAN 2.KEJELASAN 3.KEPASTIAN DAN KETEPATAN WAKTU 4.AKURASI 5.TIDAK DISKRIMINATIF 6.BERTANGGUNG-JAWAB 7.KELENGKAPAN SARANA DAN PRASARANA 8.KEMUDAHAN AKSES 9.KEJUJURAN 10.KECERMATAN 11.KEDISIPLINAN, KESOPANAN, KERAMAHAN 12.KEAMANAN, KENYAMANAN. [RISFAN MUNIR, EX PUBLIC SERVICE MANAGEMENT SPECIALIST, LOCAL GOVERNANCE SUPPORT PROGRAM, LGSP-USAID]


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