3Business Process RE-Engineering 4 Value Matrix in BPR:Improved Product QualityImproved ServiceReduce Cycle TimeReduced Cost“Doing it right at the first time”
4Business Process RE-Engineering in Property Management Negotiating tenancies and their terms and conditionsEstablishing a proper tenant mix through tenant selectionOptimizing the income from the property, maximizing the capital value in the processExploring the merger of interest with adjacent properties where possibleMaximizing the occupancy rate of the complexDetermining the rents, outgoings, service charges
5Business Process RE-Engineering in Property Management Implementing letting strategiesImplementing advertising, promotional and publicity strategiesMonitoring Tax implicationsMaintaining adequate insuranceMaintaining the building fabricPreparing investment reports on the propertyObtaining and maintaining strata titles
6Quality Assurance and Property Management Accurate interpretation of instructionsPrompt delivery of advice relating to the instructionsContinuing care during the duration of the instructionsThe end user’s or clients confirmation that the firm has fully complied with the terms of the instructionsThe end user’s or clients that the charges are fair
7Quality Assurance and Property Management Periodic monitoring of those factors which affect satisfactory servicesIntroductions of Quality Management Systems designed to ensure clear and measured added value to clientsTrainingMonitoring service requirements through auditing the end user’s or clients views on the property management services provided
8Quality Assurance and Property Management Management Process required in Quality Management:Management ReviewTerkait dengan isue-isue : Delivery as planned, taking into account - untuk hasil akhir; audit, koreksi dan actionDocument control Document : terpakai, tidak terpakaiRekord keeping Untuk keperluan Audit, bisa diikutiInternal autdit review effective of PM activity and procedureClient Interface to ensure client satisfactoryService Training
9Property Management Plan Inventory (To maintain a proper inventory of the property):Mendata seluruh aspek phisik property seperti : luas lantai, data detailpenyewa, kondisi perjanjian, alat dan mesin dan seluruh pekerjaanyang sedang dan akan diselesaikanAsset ManagementPada prinsipnya ini adalah memaksimalkan pengembalian investasi.Rekayasa financial dan hitungan investasi memberikan improvisasi padanilai aset dibandingkan dengan beberapa investasi yang lainMarketingMarketing adalah salah satu masukan bagi strategi pengelolaan aset.Pengembangan pemasaran yang efektif pada komersial propertyakan memberikan kontribusi kepada property yang berhasil secara fungsidan pengambalian investasiMaintenanceHal lain sebagai masukan yang sangat penting bagi strategi pengelolaan asetadalah perawatan dan pemeliharaan.
11Facility Management - overview In business, facility management is the management of buildings and services.The services are sometimes considered to be divided into "hard services" and "soft services."Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally.Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors.The term "facility management" is similar to "property management" but often applied only to larger and/or commercial properties where the management and operation is more complex. Some or all of these aspects can be maintained by data-rich computer programs.
12Facility Management - overview It is the role of facility management to ensure that everything is available and operating properly for building occupants to do their work.Facility management may range from the small scale (e.g. single small building custodial services) to the large scale (such as bank which has multi locations) or even on an international scale (e.g. global service provision to a multinational corporation).