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Created by julie Menerima & Memproses Reservasi Menerima Permintaan Reservasi.

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Presentasi berjudul: "Created by julie Menerima & Memproses Reservasi Menerima Permintaan Reservasi."— Transcript presentasi:

1 Created by julie Menerima & Memproses Reservasi Menerima Permintaan Reservasi

2 SUMMARY 1.Terdapat tiga pengertian hotel yaitu : a. AHMA b. Oxford c. SK Memparpostel 2. Seksi yang ada di Kantor Depan : a. Reservation Sectiond. Telephone Operator Section b. Reception Sectione. Porter Service c. Information Sectionf. FO Cashier Created by julie

3 Tugas & Tanggung Jawab Tugas dan tanggung jawab seksi reservasi di mulai dari memproses penjualan kamar melalui pemesanan kamar dengan mempromosikan fasilitas hotel. Kemudian memproses tamu yang waiting list dan memproses jika ada pembaharuan reservasi dan mencatat metode pembayaran untuk tamu individual dan grup, terakhir mengarsip semua dokumen pemesanan kamar Created by julie

4 Media & Sumber Reservasi Sumber Reservasi 1.Individual 2.Travel Agent 3.Airlines 4.Company 5.Office 6.Hotels Media Reservasi 1.Personal 2.Letter 3.Telphone 4.Telex / fax 5.Hotel Chain Created by julie

5 Jenis Jenis Reservasi 1.New 2.Amanded / Change 3.Confirmed 4.Cancellation 5.Guarantee 6.Non Guarantee Klasifikasi Reservasi 1.Individual 2.Group 3.Conference Created by julie

6 Morning Preparation 1.Memeriksa Reservation Chart 2.Menghitung room sold available 3.Memberiksa berkas tamu yang akan datang besok hari 4.Mempersiapkan formulir dan ATK 5.Menangani pemesanan kamar baik tamu individual dan tamu grup Created by julie

7 Tugas Buatlah percakapan dalam Bahasa Inggris berdasarkan informasi berikut ini Mr. P Silverman who works to Nikko Osaka Hotel as Overseas Training will be check in August 10 for a five – night stay. His address is 2245 Bay View San Fransisco CA His bussiness phone is (415) and his residence is (415) He will guarantee the Reservation to his Amex Card , expiring 12/2012 the cardholder’s neme is Mr. Paul Silverman. The reservation was requested by his secretary Ms. Sandy. Your client plans to arrive at 7 pm, Mr. Silverman who is travelling alone, request a room with the hotel highest level of luxury and service Created by julie

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