Komunikasi, Informasi, dan Edukasi

Presentasi berjudul: "Komunikasi, Informasi, dan Edukasi"— Transcript presentasi:

1 Komunikasi, Informasi, dan Edukasi
MK Farmasi Komunitas Antonius NW Pratama Bag Farmasi Klinik dan Komunitas Fakultas Farmasi Univ Jember

2 Arti Komunikasi KBBI ko·mu·ni·ka·si n 1 pengiriman dan penerimaan pesan atau berita antara dua orang atau lebih sehingga pesan yg dimaksud dapat dipahami; hubungan; kontak; 2 perhubungan;

3 Arti Konseling KBBI kon·se·ling n 1 pemberian bimbingan oleh yg ahli kpd seseorang dng menggunakan metode psikologis dsb; pengarahan; 2 pemberian bantuan oleh konselor kpd konseli sedemikian rupa sehingga pemahaman thd kemampuan diri sendiri meningkat dl memecahkan berbagai masalah; penyuluhan

4 Arti Informasi KBBI in·for·ma·si n 1 penerangan; 2 pemberitahuan; kabar atau berita tt sesuatu; 3 Ling keseluruhan makna yg menunjang amanat yg terlihat dl bagian-bagian amanat itu;

5 Informasi ~ adalah sekumpulan fakta (data) yang diorganisasi dengan cara tertentu sehingga memiliki arti bagi si penerima. Kepada sejawat tenaga kesehatan?

6 Arti Edukasi KBBI edu·ka·si /édukasi/ n (perihal) pendidikan

7 Manfaat Komunikasi Efektif
Improved adherence with medication use Increased satisfaction with their relationship with the pharmacist Greater likelihood that patients will ask for help when it is needed, resulting in fewer unaddressed side effects and adverse effects. Improve patient trust in pharmacist advice and education. (MacLeod-Glover, 2006)

8 How We Communicate Verbally  through words
Visually  through the use of pictures or printed materials Kinesthetically  through body language Interpersonally  through social interaction Intrapersonally  within our self

9 Communication Process
Intended message Sender Medium Receiver Received message (Quintrell, 1994)

10 Communication Process
Intended message Sender Medium Receiver Received message As this medication will make you nauseated if taken with alcohol, you should avoid using alcohol while you are taking it. Avoid alcohol while taking this medication. Additional label on package Because of poor eyesight the patient cannot read the small print of additional label. Nill (Quintrell, 1994)

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14 To ensure effective communication
Five Ss Be sincere Simple Short Specific Summarize (MacLeod-Glover, 2006)

15 Be Sincere Pharmacist’s attitude will affect patient adherence and therapeutic outcome Genuineness, warmth, and openness

16 Keep communication simple, short, and specific
Avoid unnecessary complexity Shorter words and sentences  recall more Three items of message The more specific the message or instructions, the more likely it will be adhered to

17 Summarize Repeating important messages “take home” messages
Dosing instructions When to take How to take

18 Effective use of questioning
To identify patient needs and drug related problems General and less personal at the beginning Open-ended vs close-ended questions Tips: The rate of questioning Never asking more than one question at a time

19 Listening Active listening is the basis for all good communication.
(Quintrell, 1994)

20 Listening (Quintrell, 1994)

21 Listening (Quintrell, 1994)

22 Listening Perbedaan contoh 1 dan 2?

23 Managing personal space
The distance needs to create some privacy Too far: allow others to hear Rule of thumb: to stand an arm’s length away

24 Body language Most of what we communicate happens through our body language Ways to increase the effectiveness of communication: Eye contact Leaning toward the patients Having a relaxed posture (uncrossing arms, removing hands from pockets)

25 Empathy Putting yourself in the patient’s situation
Feel awkward at first

26 Communication barriers
Environmental barriers: Accessibility to the pharmacist, lack of quiet, private space to speak with patients Lack of time to engage in meaningful discussion with patients

27 Communication barriers
Patient barriers Lack of awareness of or respect for the pharmacist’s role Language difficulties Feeling uncomfortable asking questions about their medication or health issue To overcome: Supplement with print materials Maintain eye contact Encourage patients to ask questions

28 Communication barriers
Personal barriers Lack of confidence in their leadership and advisory Lack of knowledge about drugs or px history Inability to respond to patient cues Shyness Lack of awareness of cultural differences To overcome: Ensure to be easily identifiable as the pharmacist Develop an effective patient interview style

29 KIE Efektivitas Obat Obat bebas atau resep? Tanyakan keluhan pasien
Tanyakan diagnosis dokter Sampaikan indikasi obat sesuai dengan keluhan atau diagnosis Edukasi cara penggunaan

30 KIE Efek Samping Obat Cardiovascular, CNS, dermatologic, endocrine & metabolic, GI Sampaikan yang penting DIH: persentase

31 KIE Efek Samping Obat Fever due to drugs:
Most common: Barbiturates, Penicillins, Phenytoin, Sulfonamides Less common: Allopurinol, Antihistamines, Folic acid, Imipenem, NSAIDs, Rifampin

32 KIE Efek Samping Obat Discoloration of urine
Black : Levodopa, Primaquine Orange: Rifampin, Rifabutin, Warfarin Pink: Aspirin, Metformin Red: Heparin, Ibuprofen, Phenytoin, Rifampin

33 KIE Efek Samping Obat Discoloration of feces Black: Aspirin, Antacids
Blue: Chloramphenicol Dark-brown: Dexamethasone Green: Iron Pink: Anticoagulants, Aspirin

34 Terima Kasih