ESCALATION.

Presentasi berjudul: "ESCALATION."— Transcript presentasi:

1 ESCALATION

2 ESCALATION Eskalasi ditujukan ke :
Eskalasi - > dilakukan CS ketika mendapatkan komplain / request dari customer yang berkaitan dengan status pesanannya. Eskalasi ditujukan ke : Wet inventory Wet 3PL Wet Return Wet Zdex & Delivery Pick Up Payment (Bank Transfer) Refund

3 Wet inventory Defect item Swap Order Exclude invoice
Image missmatch with actual product Wrong product Incomplete Product Sizing Inquiry

4 Wet Return Exchange Refund

5 Wet 3PL Late delivery Change shipping address Speed up delivery
Redelivery Status delivered but cust hasn’t received it yet Wrong delivery

6 Wet Zdex & Delivery Pick Up
Late delivery Change shipping address Speed up delivery Redelivery Status delivered but cust hasn’t received it yet Wrong delivered Pick up req

7 Eskalasi Ke Payment / Refund
CS eskalasi ke Payment Konfirmasi pembayaran BT (Order Confirmation Bank Transfer)  Verifikasi Credit Card (Order Confirmation Credit Card) CS eskalasi ke Refund Request refund Order Request refund Ongkir

8 Macro Internal Note untuk Eskalasi
Mohon untuk menggunakan macro internal note saat melakukan eskalasi OPEN ke team Team Terkait di Zendesk :

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