11 Chapter Managing Employees Introduction to MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Learning Objectives Uraikan teori motivasi. Jelaskan bagaimana perusahaan dapat tingkatkan kepuasan kerja dan tingkatkan motivasi. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Motivation and Performance Efforts of employees to create and produce a quality product Efforts of employees to sell the product Firm’s Revenue Firm's Earnings Firm's Value Efforts of employees to achieve efficient (low-cost) production and marketing Firm’s Expenses Efforts of employees to achieve low financing costs MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Major Theories on Motivation Hawthorne Studies Maslow’s Hierarchy of Needs Herzberg’s Job Satisfaction Study Theory X, Y, and Z Expectancy Theory Equity Theory Reinforcement Theory MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Summary of Hawthorne Studies Increased Lighting for Employees Higher Productivity Beberapa penyesuaian ke dalam Kondisi-Kondisi Yang Mencerminkan Perhatian Ditingkatkan Ke arah Karyawan Reduced Lighting for Employees Experiment Conclusion Condition Result MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Maslow’s Hierarchy of Needs Theory: Orang-Orang harus memenuhi kebutuhan yang lebih rendah dalam rangka meningkat kepada kebutuhan yang lebih tinggi. Physiological Safety Needs Social Needs Esteem Needs Self-Actualization Maximization of potential. Respect, recognition. Social interaction. Job security. The basics: food, shelter, and clothing. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Herzberg Hygiene Factors (Environmental) Motivator Factors (The Job Itself) Policies Supervision Working Conditions Money Status Job Security Achievement Recognition Challenging Work Responsibility Opportunities for advancement Personal growth opportunities Hygiene Factors mempertimbangkan pencegahan bukan motivasional tetapi tidak boleh perhatian motivasional tidak disajikan. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Summary of McGregor’s Theory X and Y Supervisors’ View of Employees Implications Theory Theory X Employees dislike work and job responsibilities and will avoid work if possible. Supervisors cannot delegate responsibilities. Supervisors should delegate responsibilities, which will satisfy and motivate employees. Theory Y Employees are willing to work and prefer more responsibility. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Expectancy Theory Teori: Suatu usaha pekerja dipengaruhi oleh hasil yang diharapkan (penghargaan). Dua kebutuhan: Penghargaan yang diinginkan. Kesempatan penerima penghargaan MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Equity Theory Teori: konpensasii harus patut, atau yang sebanding, kepada masing-masing kontribusi pekerja Ron 20% Example: $100,000 bonus to be divided based on relative contribution to a project: Joe: $50,000 Mary: $30,000 Ron: $20,000 Mary 30% Joe 50% MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Reinforcement Theory Theory: Reinforcement dapat mengendalikan prilaku. - Positive reinforcement: provides rewards for high performance. Contoh: Bonus, promotion, oral compliment. - Negative reinforcement: memotivasi karyawan dengan memberi sangsi Contoh: Teguran, PHK, dll. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Guidelines to Motivation Employer should: Employee will: Compare compensation and contribution. Not be satisfied with compensation alone. Be motivated if they can gain a reward. Ensure compensation is proportionate to contribution. Ensure employees have other needs met: respect, self-esteem, etc. Motivate using positive reinforcement. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Key Characteristics Affecting Job Satisfaction Money or compensation programs. Security. Work schedule. Employee involvement programs. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Three Compensation Programs Merit system Raise according to merit. Across-the-board system All employees get similar raise. Incentive plans Various forms of compensation based on specific performance. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Characteristics of a Compensation Program Sesuaikan rencana konpensasi dengan tujusan bisnis. Sesuaikan konpensasi dengan atujuan karyawan tertentu. Menetapkan tujuan yang mungkin dapat dicapai oleh karyawan. Ijinkan karyawan memberikan masukan tentang rencana konpensasi. MultiMedia by Stephen M. Peters . 2001 South-Western College Publishing

Flexible Work Schedule (Flextime Programs) Pekerjaan yang dimampatkan : Mampatkan beban kerja ke dalam lebih sedikit hari per minggu. Tujuan utama akan mengijinkan karyawan untuk mempunyai tiga hari di akhir pekan. Pekerjaan yang berbagi (Job sharing) Dua atau lebih orang-orang berbagi full-time tertentu ( 40 jam) rencana kerja. Ini mengijinkan karyawan untuk bekerja part-time. Banyak dari karyawan ini tidak ingin bekerja full-time. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Employee Involvement Programs Job enlargement. Job rotation. Empowerment. Teamwork. Open-book management. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing