Hotel and Tourist Information Tutorial ke - 2 Hotel and Tourist Information Checking In At the Front Desk : Giving Information on Hotel Services Local Tourist Objects

Unit 1 . Checking In Pada saat seorang tamu hendak masuk hotel, petugas penerima tamu harus senantiasa siap memberikan pelayanan yang ramah, sopan, namun cermat dan jelas. R : Good evening, sir. May I help you? SS : Yes. I’ve booked a room for the next four nights. R : Could I have your name, please? SS : Certainly. It’s Sanders. Stephen Sanders. R : Excuse me, how do you spell your name? SS : S- A-N-D-E-R-S Biasanya tamu akan menanyakan jenis kamar yang ada, harga atau tarif kamar-kamar tersebut, jenis kamar mandinya, pelayanan apa saja yang termasuk ke dalam tarif itu. R : Yes, that’s fine, sir. Here’s your key. It’s room 403 on the fourth floor. It’s a nice quiet room. I hope you’ll like it. The daily rate is forty dollars, including breakfast. SS : It’s air conditioned, I believe? R : Yes, sir. All the rooms are air conditioned. There’s a TV and a telephone, too.

Seorang tamu lain yang kebetulan seorang pebisnis, datang mendadak dan tidak memesan kamar sebelumnya, sehingga apabila hotel agak penuh dia tidak mempunyai banyak pilihan dari jenis kamar yang tersedia. Bagaimanapun juga, Receptionist tetap berusaha mengemukakan segi positif dari kamar hotel. JS : Single, please. R : Oh, I’m afraid we’re rather full up, sir. There isn’t much choice. The only single room we have left are on the second floor, one room facing the swimming-pool, and the other facing the commercial centre. But they’re both comfortable. Would you like to see them? JS : No, it doesn’t matter. It’s all right. I’d prefer the one facing the pool. Does it have a bath? R : Oh, it has both a bath and a shower, sir.

Ungkapan yang harus dikuasai oleh seorang resepsionis hotel Memberi salam dan sambutan Good Morning. May/ Can / Could I help you? Afternoon. What can I do for you? Meminta identitas tamu May/Can/Could I have your name, please? I see your passport, please? Memberitahu ada atau tidaknya kamar yang tersedia We have lots of vacant rooms. I’m sorry, sir. We have no vacanies. I’m afraid we’re rather full up, sir Mempromosikan jenis kamar yang tersedia memberitahukan dimana letaknya It’s single/doble/twin/triple/family room with a bath/a shower it’s nice room/ It’s a perfectly quiet room/ It’s comfortable Memberitahukan harga atau jenis tarif kamar The price includes breakfast / The price is for bed and breakfast We have a full-board rate / We have a daily rate with all meals included / It’s American plan.

Ungkapan yang harus dikuasai oleh seorang resepsionis hotel Menanyakan kesesuaian selera Would that be a suitable? / Would that suit you? Memberitahukan peraturan-peraturan yang berlaku I have to fill in this registration card/ these forms We have to ask you this information by law It’s the hotel policy to see an international visitor’s passport for identity Menanyakan berapa lama tamu akan menginap di hotel tersebut How long would you be staying here, sir? / How many nights are you planning to stay? Do you expect to stay here for some time? Menawarkan diri (seseorang) untuk mengantar tamu May I show you to your room? The porter will take your bags up in the lift and show you to your room I will have the porter / bell boy carry you baggage up to your room Mengharapkan agar tamu menikmati kunjungannya I hope you’ll enjoy your stay here / Have a nice stay Have a nice day / Have a good time

2 . At the Front Desk : Giving Information on Hotel Services Ungkapan yang sering Anda dengar dan penting Anda kuasai adalah sebagai berikut : Meminta Informasi Can you tell me … / May I know …? / Would you mind telling me …? Menyatakan keinginan I’d like to order breakfast / I’d like to have something to drink / I should like to… I’d like a cup of tea / I’d like you to sign this paper What would you like us to bring you? / When would you like us to call you? Menyatakan “seandainya … “ dengan If …, Should …, In case ….. If I need something to drink, where can I get it? Should I need something to drink, what shall I do? In case I need something to drink, can I call Room Service? Menganjurkan : What do you suggest that I do about them? / What do you suggest doing? I suggest that you deposit them in the hotel safe. / I suggest depositing them in the hotel safe. Menganjurkan pilihan I’d better … = I had better … / You’d better … = you had better… I’d better not leave them in my room, had I ? You’d better deposit them in the hotel safety box, sir. Menganjurkan dengan ungkapan “Why don’t you … ? Why don’t you deposit them in the safety box? Why don’t you call Room Service? / Why don’t you ask for an early morning call?

3. Local Tourist Objects Untuk menje;askan suatu tourist object, penting Anda jelaskan hal-hal berikut : 1. Where is it located? 2. What objects of interest are found there? 3. Is there something special about it? What is it? 4. How do we get there? Contoh: Ancol Recreation Park is located in the Northen part of Jakarta. There are plenty of shows or abjects for entertainment in the area : an animal circus, a dolphin and sealion show, a waterpark with slides, the Aquarium, atraffic park for kids, and don’t forget Ancol’s Fantasy World with all its enchantment and adventures attractions! Since this fun park is situated on the seaside, you can go swimming, sailing, or even jetskiing in the sea as well. To reach Ancol you can take the public bus, or the microlet, or the taxi. Of course it is much easier to get there in ypur own car if you have one, since you can drive straight in and make your own round tour ow exploration in it.