2019 Contact Center Department | 2018 PERFORMANCE TEAM “VENOM”

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Transcript presentasi:

2019 Contact Center Department | 2018 PERFORMANCE TEAM “VENOM”

KPI Performance Maret 2019 KPITargetMTD WEEK 1WEEK 2WEEK 3WEEK 4 Attendance95% 100% Time Login7:30 7:29 AHT< 300 seconds285 FCR40%53%52%53%52% QSM Quiz Contact Center Department | 2019

Population

Time Login

Contact Center Department | 2019 Attendance Maret 2019

Contact Center Department | 2018 Average Handling Time As of Maret 2019

Contact Center Department | 2019 First Call Resolution

Contact Center Depertment | 2019 QSM as of Maret 2019

Contact Center Department | 2018 Quiz

Highlight NoAgent Name Description & Root Cause Action & SolutionStatus 1. SuhendarKelbihan auxWarning LatterTop Urgent Rilvan TarumanegaraKekurangan time login selama 3 bulan. Penggunaan aux toilet berlebih SP1 4. 5

Thank you