OUTSOURCING I. Joko Dewanto FAKULTAS ILMU KOMPUTER UNIVERSITAS ESA UNGGUL OUTSOURCING I. Joko Dewanto

Outsorcing Outsourcing is the contracting out of a business process, which an organization may have previously performed internally or has a new need for, to an independent organization from which the process is purchased back as a service. Though the practice of purchasing a business function—instead of providing it internally—is a common feature of any modern economy, the term outsourcing became popular in America near the turn of the 21st century. An outsourcing deal may also involve transfer of the employees and assets involved to the outsourcing business partner.[1] The definition of outsourcing includes both foreign or domestic contracting,[2] which may include offshoring, described as “a company taking a function out of their business and relocating it to another country.”[3]

Outsourcing The opposite of outsourcing is called insourcing, and is sometimes accomplished via vertical integration. However, a business can provide a contract service to another business without necessarily insourcing that business process. Two organizations may enter into a contractual agreement involving an exchange of services and payments. Outsourcing is said to help firms to perform well in their core competencies and mitigate shortage of skill or expertise in the areas where they want to outsource.[4]

Reason Outsourcing Companies outsource to avoid certain types of costs. Among the reasons companies elect to outsource include avoidance of burdensome regulations, high taxes, high energy costs, and unreasonable costs that may be associated with defined benefits in labor union contracts and taxes for government mandated benefits. Perceived or actual gross margin in the short run incentivizes a company to outsource. With reduced short run costs, executive management sees the opportunity for short run profits while the income growth of the consumers base is strained.[2]

Implication Management Process Quality Services Language Skills Security Qualification of Outsources Diversification

Keuntungan Melakukan Outsorcing Fokus pada kegiatan inti Biaya dan Efesiensi Tabungan Mengurangi overhead Kontrol Operasional Staffing Fleksibilitas Kontinuitas & Manajemen Resiko Mengembangkan Staf Internal

Kerugian Outsorcing Kehilangan Kontrol Manajerial Biaya Tersembunyi Ancaman bagi Keamanan dan Kerahasiaan Kualitas Masalah Terikat dengan Keuangan Well Being Perusahaan Publisitas buruk

Mitos Outsorcing Mitos : Outsourcing akan menyelesaikan semua masalah anda Mitos : Outsourcing perusahaan akan melakukan lebih baik dari apa yang anda bisa Mitos : Outsorcing akan menghemat uang anda

Studi Kasus Pt. Bank Mayapada saat ini melakukan investasi teknologi informasi untuk mendukung proses mobile banking system, sebenarnya pada saat ini Bank Mayapada telah memiliki sistem perbankannya, hanya saja mengalami permasalah ketika system tersebut akan dilakukan transaksi melalui sistem mobile dan standar integrasi sistem bank international. Manajemen Direksi mengharapkan percepatan implementasi sistem perbankan yang akan dijalankan, tanpa menggnggu pekerjaan core business Pertanyaan : Apakah perlu dilakukan outsorcing ? Jika perlu atau tidak mengapa ? Keuntungan pihak Bank jika melakukan Outsorcing, serta alasannya? Kerugian pihak Bank jika melakukna Outsorcing serta alasannya ?