ESCALATION
ESCALATION Eskalasi ditujukan ke : Eskalasi - > dilakukan CS ketika mendapatkan komplain / request dari customer yang berkaitan dengan status pesanannya. Eskalasi ditujukan ke : Wet inventory Wet 3PL Wet Return Wet Zdex & Delivery Pick Up Payment (Bank Transfer) Refund
Wet inventory Defect item Swap Order Exclude invoice Image missmatch with actual product Wrong product Incomplete Product Sizing Inquiry
Wet Return Exchange Refund
Wet 3PL Late delivery Change shipping address Speed up delivery Redelivery Status delivered but cust hasn’t received it yet Wrong delivery
Wet Zdex & Delivery Pick Up Late delivery Change shipping address Speed up delivery Redelivery Status delivered but cust hasn’t received it yet Wrong delivered Pick up req
Eskalasi Ke Payment / Refund CS eskalasi ke Payment Konfirmasi pembayaran BT (Order Confirmation Bank Transfer) Verifikasi Credit Card (Order Confirmation Credit Card) CS eskalasi ke Refund Request refund Order Request refund Ongkir
Macro Internal Note untuk Eskalasi Mohon untuk menggunakan macro internal note saat melakukan eskalasi OPEN ke team Team Terkait di Zendesk :