Neuroscience of TRUST Paul J Zak. The Problem and Solution Leader know that low employee engagement is a sign of lost value. Create culture of TRUST is.

Presentasi berjudul: "Neuroscience of TRUST Paul J Zak. The Problem and Solution Leader know that low employee engagement is a sign of lost value. Create culture of TRUST is."— Transcript presentasi:

1 Neuroscience of TRUST Paul J Zak

2 The Problem and Solution Leader know that low employee engagement is a sign of lost value. Create culture of TRUST is the way to cope with it. OR

3 The Fact (Gallup Inc) having strong connection with one’s work and colleagues, feeling like a real contributor enjoying ample chance to learn lead to positive outcomes for both individual and organizations. Higher productivity Better-quality product Increased profitability

4 Paul Zak Research HIGH TRUST More Energy Better Collaboration Stress Meter Happier

5 Leaders Understand The Stakes In 2016 global CEO survey, PwC reported that 55% CEO think that a lack of trust is a threat to their organization growth.

6 Where to Start..??

7 Brain USE YOUR BRAI N

8 Oxytocin and Happinest

9 How Trust Creates Joy How much do you enjoy your job on a typical day?

10 8 Management Behavior that Foster Trust 1. Recognize Excellent After a goal has been met Public Public recognition not only uses power of the crowd to celebrate successes, but also inspires other to aim for excellent tangible

11 oxytocin adrenocorticotro pin Difficult but achievable job strengthen social connection 76% member make a progress toward goal. 2. Induce “Challenge stress”

12 I will do with my own way 3. Give people discretion in how they do their work nearly half of employees would give up a 20% raise for greater control over how they work

13 GOAL..!! 4. Enable Job crafting have highly productive colleagues who stay with the company year after year. Have no job title they self organized into work group.

14 5. Share information broadly supervisor must have some form of daily communication with direct reports. Do you know our Company’s GOAL STRATEGY TACTIC..?? ? Do you know our Company’s GOAL STRATEGY TACTIC..?? ? NO YES NO YES NO only 40% of employee report that they are well informed about their company’s Goal, Strategy, and Tactic This uncertainty about the company’s direction leads to chronic stress, which inhibits the release of oxytocin and undermines teamwork Team Work “Openness is the antidote. Ongoing communication is the key”. NO

15 6. Intentionally build relationship manager who express interest in and concern for team member’s success and personal well-being outperform others in the quality and quantity of their work.

16 7. Facilitate whole-person growth Growing new skill is not enough Growing as human being Personal growth work-life integration family recreation reflection When manager set clear goals, give employee the autonomy to reach them, and provide consistent feedback, the backward looking annual performance review is no longer necessary. Investing in the whole person has a powerful effect on engagement and retention.

17 8. Show vulnerability “Asking for help is effective because it taps into the natural human impulse to cooperate with others”

18 The Return on Trust (ROT) The effect of trust on self-reported work performance was powerful. 76% more engaged at work 50% more 60% Enjoy the job Company Purpose 70% 66% to their colleagues 11% More empathy 106% 88% they recommend their company Darmawan Park

19 What are you waiting for..?? TRUST your Employee What are you waiting for..?? TRUST your Employee CELEBRATE Your Success..!!!

20 Still DOUBT..?? Let’s Discussion.. Still DOUBT..?? Let’s Discussion.. Don’t TRUST TRUST