MANAGEMEN KONFLIK Dr. Budi Anna Keliat, SKP, MAppSC.

Presentasi berjudul: "MANAGEMEN KONFLIK Dr. Budi Anna Keliat, SKP, MAppSC."— Transcript presentasi:

1 MANAGEMEN KONFLIK Dr. Budi Anna Keliat, SKP, MAppSC

2 5 WAYS MANAGEMENT CONFLIC
1 AVOIDANCE 2 COMPETITION [I WIN, YOU LOSE] 3 ACCOMMODATION [I LOSE/GIVE IN] 4 COMPROMISE [WE BOTH GET SOMETHING] 5 COLLABORATION [WE BOTH WIN]

3 COMPETITION PLUS MINUS The winner is clear
Winner usually experience gains MINUS Establishes the batterground for the next conflict May cause worthy competitions to withdraw or leave the organization

4 ACCOMMODATION PLUS MINUS Curtails conflict situations
Enhances ego of the other MINUS Sometimea establishes a precedence Does not fully engage participants

5 COMPROMISE PLUS MINUS Show good will Establishe friendship
No one gets what they wants May feel like a dead end

6 COLLABORATION PLUS MINUS Every one “wins” Create good feelings
Hard to achieve since no one knows how Often confusing since players can “win” something they didn’t know they wanted

7 WHAT THIS MEANS MANAGING CONFLICT MEANS YOE NEED TO DEVELOP SEVERAL STYLES AND DECIDE WHICH IS VALUABLE AT ANY GIVEN POINT OF CONFLICT

8 TIPS FOR MANAGING WORKPLACE CONFLICT
Bina hubungan baik sebelum konflik terjadi Jangan biarkan masalah kecil menjadi besar, selesaikan segera Hargai perbedaan Dengarkan pendapat orang lain pada situasi konflik Hargai perasaan sebelum fokus pada fakta Fokus pada penyelesaian masalah bukan mengubah orang lain Jika tidak dapat diselesaikan, cari orang ketiga yg dapat membantu Ingat adaptasi style sdr pada situasi dan orang yg terlibat

9 Terima kasih Selamat Mencoba