Measuring Process Performance

Presentasi berjudul: "Measuring Process Performance"— Transcript presentasi:

1 Measuring Process Performance

2 Measuring Process Performance
Activity Based Costing Various Surveys and quetionnaires

3 Determining Root Causes
Use Ishikawa Diagram Total Quality Control

4 Ishikawa Diagram this tool is referred to by several different names: Ishikawa diagram, Cause-and-Effect diagram, Fishbone diagram, and Root Cause Analysis.  The first name is after the inventor of the tool, Kaoru Ishikawa (1969) who first used the technique in the 1960s.

5 Root Cause problem

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8 Ijin IMB Gambar 3.5. Aliran proses pelayanan IMBB Kepala DTKB
Bagian Tata Usaha Subag Umum Sub Dinas Perijinan Tata Ruang Sie. Penyusunan Program Detail Tata Ruang Kota Seksi Rencana Tata Bangunan Sie. Perencanaan dan Pembinaan Pemanfaatan Ruang Kota Seksi Pengukuran Sie. Teknis Bangunan Sie. Perizinan Sub Unit Keuangan Koord. UPTSA Sub Unit Operasional Masuk Keluar 2 3 4 5 6 7 8 9 100 11 12 13 14 15 16 17 18 19 1

9 Koordinator/ Supervisor
Ijin IMB Koordinator UPTSA Sub Unit Operasional Tim Pelayanan IMBB Koordinator/ Supervisor Masuk Kepala DTKB Bagian Tata Usaha Subag Umum KaSie Perijinan Kasubdin Keluar BANK 1 2 3 4 5 7 8 9 10 11 6 Tata Ruang 12