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2019 Contact Center Department | 2018 PERFORMANCE TEAM “VENOM”
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KPI Performance Maret 2019 KPITargetMTD WEEK 1WEEK 2WEEK 3WEEK 4 Attendance95% 100% Time Login7:30 7:29 AHT< 300 seconds285 FCR40%53%52%53%52% QSM80 788182 Quiz90---- Contact Center Department | 2019
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Population
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Time Login
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Contact Center Department | 2019 Attendance Maret 2019
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Contact Center Department | 2018 Average Handling Time As of Maret 2019
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Contact Center Department | 2019 First Call Resolution
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Contact Center Depertment | 2019 QSM as of Maret 2019
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Contact Center Department | 2018 Quiz
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Highlight NoAgent Name Description & Root Cause Action & SolutionStatus 1. SuhendarKelbihan auxWarning LatterTop Urgent 2. 3. Rilvan TarumanegaraKekurangan time login selama 3 bulan. Penggunaan aux toilet berlebih SP1 4. 5
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