Mobile Outlet Training of Trainer – May 2014. This document is for internal purpose only. It is confidential and is not a public document. If the information.

Presentasi berjudul: "Mobile Outlet Training of Trainer – May 2014. This document is for internal purpose only. It is confidential and is not a public document. If the information."— Transcript presentasi:

1 Mobile Outlet Training of Trainer – May 2014

2 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 2 SNG131113-Project MBS-arche... gy-v05 Training Agenda DaysTimeActivities Day 109:00 – 09:10Opening 09:10 – 09:30Outlet Roadmap 09:30 – 10:30Pre-liminary Introduction  Goal & Objectives  Mobile Outlet Implementation  Transaction Media  User Access  Incentive Real-time calculation on Mobile Outlet 10:30 – 10:45Break 10:45 - 12:00Dompetku 12:00 – 13:00Break and Lunch

3 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 3 SNG131113-Project MBS-arche... gy-v05 Training Agenda DaysTimeActivities Day 113:00 – 15:30Mobile Outlet Setup and Access  Mobile Apps Installation & Setup  Mobile Apps via Mobile Browser  Mobile USSD  Mobile Outlet Menu Configuration and Setting 15.30 -16.00Break 16.00-17:00Mobile Apps Parameter  Add new Frontliner  Block/delete Frontliner  Change PIN  Dompetku Registration

4 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 4 SNG131113-Project MBS-arche... gy-v05 Training Agenda DaysTimeActivities Day 209:00 – 10:30Mobile Apps Transactions  Main Menu  Package Activation  Electronic Reload  PPOB, Mobile Ticketing, Others 10.30 - 10.45Break 10.45 – 12.00Mobile Apps Transactions  Order Management  Product Distribution Point and Reward Information  Program & Reward Info  Point Info  Point Redeem 12.00 – 13.00Break and Lunch 13:00 – 14:00Report & Monitoring  Stock Information  Balance Information  Outlet Daily Activity Report

5 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 5 SNG131113-Project MBS-arche... gy-v05 Training Agenda DaysTimeActivities Day 215:00 – 15:30Mobile USSD Transactions  Main Menu  Package Activation  Electronic Reload  Order Management  Point Reward 15:30 – 16:00Break 16:00 – 17:00  Training Practical and examination  Review Day 309:00 – 09:30Field Training preparation 09:30 – 14:00Field Training 14:00 – 14:30Break and Lunch 14:30 – 15:30Review and Feedback 15:30 – 16:00Break 16:20 – 17:00Closing

6 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 6 SNG131113-Project MBS-arche... gy-v05 Content Mobile Outlet – Preliminary Introduction Mobile Outlet Setup and Access Mobile Outlet Configuration and Setting Menu Mobile Outlet Transaction & Reporting Mobile Apps USSD

7 Mobile Outlet Preliminary Introduction

8 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 8 SNG131113-Project MBS-arche... gy-v05 Mobile Outlet ? Paket Internet PULSA Tagihan … Canvasser

9 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 9 SNG131113-Project MBS-arche... gy-v05 Goal & Objectives Objective New revenue stream for outlet (Outlet Loyalty) Real-time Incentive Calculation (boost eagerness to sell Indosat product) Customer Advocacy (boost confident to sell Indosat product)  Provide Mobile Outlet to enable  Just In Time Electronic Reload & eMoney  Just In-Time Point Reward  PPOB Service  Other Services  Customer Advocacy  Order Management

10 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 10 SNG131113-Project MBS-arche... gy-v05 Implementation Current SIS Implementation Distributor Canvasser Customer Outlet Front liner Customer Community Loyalty • New Revenue Streams • Transparent Incentives Mobile Outlet Implementation

11 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 11 SNG131113-Project MBS-arche... gy-v05 New SIS Benefit  Indosat  Provides flexibility for Indosat to manage Sales Territory, Sales Channel, Product, Object, Salesforce, KPI, Incentive and reward,  Provides flexibility to implement incentive campaign up to frontliners,  Flexible and agile implementation of Mobile Outlet functionality updates in Outlets and Frontliners to support changes in Indosat policy,  Provides ease for Indosat to monitor sales performance, activities up to frontliners,  Real time Product Availability & Sales update from the market.  Implements geo-locking feature to manage and control distribution,  Flexible and agile implementation of SIS Wallet for Distributor, Outlets and Frontliners  Distributor  Provides flexibility for Distributor to manage Salesforce by using SIS Web or Mobile,  Provides ease for Distributor to monitor Sales activities and performance up to frontliners,  Provides ease to Salesforce to distribute and sell Indosat products.  Real time Product Availability & Sales update from the market.  Outlets  Provides flexibility for outlets to manage their agency,  Outlet loyalty o Generate New Revenue Stream o Real-time incentive  Provides flexibility for outlets to sell Indosat products and other services using shared balance in SIS Wallet

12 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 12 SNG131113-Project MBS-arche... gy-v05 Transaction Media Android Apps Mobile Browser (*.apk) USSD Menu 1. Untuk menggunakan aplikasi berbasis Android, user Outlet terlebih dahulu melakukan instalasi *.apk. 2. Untuk penggunaan Mobile Browser tidak perlu melakukan instalasi terlebih dahulu. 3. Penggunaan USSD dengan cara mengakses *123# 1. Untuk menggunakan aplikasi berbasis Android, user Outlet terlebih dahulu melakukan instalasi *.apk. 2. Untuk penggunaan Mobile Browser tidak perlu melakukan instalasi terlebih dahulu. 3. Penggunaan USSD dengan cara mengakses *123#

13 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 13 SNG131113-Project MBS-arche... gy-v05 User Access Outlet Owner Frontliner # User pengguna outlet terdiri dari dua fungsi yaitu sebagai outlet owner atau sebagai frontliner. # Setiap user (Outlet Owner/Frontliner) menggunakan user login dan PIN untuk mengakses menu dan melakukan transaksi via Mobile Apps atau menggunakan nomor Indosat terdaftar dan PIN untuk mengakses dan melakukan transksi via menu USSD. # User pengguna outlet terdiri dari dua fungsi yaitu sebagai outlet owner atau sebagai frontliner. # Setiap user (Outlet Owner/Frontliner) menggunakan user login dan PIN untuk mengakses menu dan melakukan transaksi via Mobile Apps atau menggunakan nomor Indosat terdaftar dan PIN untuk mengakses dan melakukan transksi via menu USSD. Stok produk fisik, stok voucher electronic, dan Saldo wallet yang ditransaksikan oleh Frontliner menggunakan stok atau saldo milik outlet Owner.

14 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 14 SNG131113-Project MBS-arche... gy-v05 Incentive Real-time Calculation on Mobile Outlet Legacy System Indosat Outlet Product Activation Electronic Reload PPOB Other Services JIT Provisioning Deduct Balance SMS Notification Incentive Calculation SIS Reporting Customer

15 Transaction Rules Geolocking & Geofencing

16 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 16 SNG131113-Project MBS-arche... gy-v05 Geofencing Geofencing adalah perimeter virtual pada wilayah geografis, atau penerapan dalam MO yaitu penentuan jarak yang diperbolehkan dalam sebuah aktivitas transaksi dari lokasi outlet. Outlet Jakarta Canvasser A Jakarta << 100 M >> 100 M Visit & Canvassing Outlet << 100M Visit & Canvassing Outlet >> 100M Cluster Jakarta

17 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 17 SNG131113-Project MBS-arche... gy-v05 GeoLocking A# Cluster DepokCluster Jakarta Outlet Jakarta A# Customer B# Customer B# Frontliner Jakarta A# A# Adalah Outlet / Frontliner yang melakukan Top Up B# Adalah Pelanggan yang di Top Up Geolocking A# adalah transaksi (Top Up SEV & Activation Package) ke pelanggan hanya dapat dilakukan, apabila lokasi outlet/frontliner pada saat melakukan Top Up berada di Sales Territory Outletnya. GeoLocking adalah pembatasan area transaksi.

18 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 18 SNG131113-Project MBS-arche... gy-v05 GeoLocking B# Cluster DepokCluster Jakarta Outlet Jakarta A# Customer B# Customer B# Frontliner Jakarta A# A# Adalah Outlet / Frontliner yang melakukan Top Up B# Adalah Pelanggan yang di Top Up Geolocking B# adalah transaksi (Top Up SEV & Activation Package) ke pelanggan hanya dapat dilakukan, apabila lokasi pelanggan yang di top up berada di Sales Territory dari Outlet/Frontliner yang melakukan Top Up.

19 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 19 SNG131113-Project MBS-arche... gy-v05 GeoLocking A# & B# Cluster DepokCluster Jakarta Outlet Jakarta A# Customer B# Customer B# Frontliner Jakarta A# A# Adalah Outlet / Frontliner yang melakukan Top Up B# Adalah Pelanggan yang di Top Up Geolocking A# & B# adalah transaksi (Top Up SEV & Activation Package) ke pelanggan hanya dapat dilakukan apabila lokasi outlet/frontliner pada saat melakukan top up dan lokasi pelanggan yang di top up berada di Sales Territory dari Outlet/Frontliner yang melakukan Top Up.

20 Setup & Access Mobile Outlet

21 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 21 SNG131113-Project MBS-arche... gy-v05 Android Application Installation #1 1 1 2 2 3 3 Pastikan setting “Unknown Resouces” sudah di centang pada Mobile Android

22 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 22 SNG131113-Project MBS-arche... gy-v05 Android Application Installation #2 5 5 6 6 4 4   # Download Aplikasi Mobile Outlet pada Url : https://training-sis.indosat.com/download/ # Install file *.apk yang sudah didownload pada Mobile Android

23 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 23 SNG131113-Project MBS-arche... gy-v05 Mobile Outlet via USSD *249*111# # Outlet / Frontliner terdaftar dapat mengakses Mobile Outlet melalui USSD, menggunakan nomor Indosat yang sudah didaftarkan sebelumnya # Untuk menggunakan fitur Mobile Outlet via USSD, cukup dengan tekan *249*111#, maka outlet dapat menggunakan fitur-fitur yang ada pada USSD # Outlet / Frontliner terdaftar dapat mengakses Mobile Outlet melalui USSD, menggunakan nomor Indosat yang sudah didaftarkan sebelumnya # Untuk menggunakan fitur Mobile Outlet via USSD, cukup dengan tekan *249*111#, maka outlet dapat menggunakan fitur-fitur yang ada pada USSD

24 Parameter & Setting

25 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 25 SNG131113-Project MBS-arche... gy-v05 Tambah Frontliner Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses tambah frontliner berhasil dilakukan. SUBMIT ! 3 3 1 1 # Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya # Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat # Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya # Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat 2 2

26 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 26 SNG131113-Project MBS-arche... gy-v05 Hapus Frontliner Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses hapus frontliner berhasil dilakukan. Fitur ini digunakan oleh Outlet untuk menghapus frontlinernya via Mobile Apps Pilih Frontliner SUBMIT ! 1 1 2 2 3 3

27 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 27 SNG131113-Project MBS-arche... gy-v05 Ganti PIN Outlet Owner dan Frontliner akan menerima notifikasi SMS PIN baru setelah proses ganti PIN berhasil dilakukan. Fitur ini digunakan oleh Outlet untuk mengubah PIN user Mobile Outlet 1 1 2 2 Submit !! 3 3

28 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 28 SNG131113-Project MBS-arche... gy-v05 MO Menu Configuration and Setting Fitur Mobile Outlet Menu Configurasi and Setting merupakan fungsi dimana Admin Indosat dapat melakukan perubahan dan pengaturan terhadap tampilan pada layar utama / Home dari aplikasi Mobile Outlet. Show/Hide Edit Label

29 Mobile Outlet Transactions via Mobile Apps

30 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 30 SNG131113-Project MBS-arche... gy-v05 Login # Username & PIN mobile outlet didapatkan apabila Outlet sudah terdaftar sebagai Outlet Indosat melalui Registrasi Outlet (ONO) 1 1 2 2

31 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 31 SNG131113-Project MBS-arche... gy-v05 Main Menu – Mobile Apps Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi penjualan produk indosat ke pelanggan, fitur PPOB untuk berbagai macam pembayaran serta informasi reward insentif program secara langsung, Berikut menu-menu yang terdapat pada mobile outlet : Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi penjualan produk indosat ke pelanggan, fitur PPOB untuk berbagai macam pembayaran serta informasi reward insentif program secara langsung, Berikut menu-menu yang terdapat pada mobile outlet : - Penjualan Kartu Perdana - Penjualan Voucher Fisik - Aktivasi Paket (Add On) - Pulsa Isi Ulang - PLN Token - PLN Bill Payment - PAM Bill Payment - TV Cable Payment - Voucher Games Online - eMoney Top Up & Remittance - Penjualan Kartu Perdana - Penjualan Voucher Fisik - Aktivasi Paket (Add On) - Pulsa Isi Ulang - PLN Token - PLN Bill Payment - PAM Bill Payment - TV Cable Payment - Voucher Games Online - eMoney Top Up & Remittance - My Point - Point Redeem - Reward Program - My Stock - My Saldo - Product Request SP & Voucher - Daily Report - Change PIN - Ticketing - Cust. Experience Monitoring - Complaint Handling - Catch Up - My Point - Point Redeem - Reward Program - My Stock - My Saldo - Product Request SP & Voucher - Daily Report - Change PIN - Ticketing - Cust. Experience Monitoring - Complaint Handling - Catch Up

32 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 32 SNG131113-Project MBS-arche... gy-v05 Penjualan Kartu Perdana Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan kartu perdana ke pelanggan melalui Mobile Outlet yang merupakan stock outlet. Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana dari distributor binaannya. 2 2 1 1 Submit 3 3

33 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 33 SNG131113-Project MBS-arche... gy-v05 Penjualan Voucher Fisik Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan voucher fisik ke pelanggan Indosat maupun non-Indosat # Penjualan Voucher fisik Indosat mencatat penjualan berdasarkan detail Serial Number Voucher yang dijual kepelanggan # Penjualan Voucher fisik Non-Indosat mencatatan penjualan berdasarkan denom serta jumlah Voucher fisik yang dijual ke pelanggan # Penjualan Voucher fisik Indosat mencatat penjualan berdasarkan detail Serial Number Voucher yang dijual kepelanggan # Penjualan Voucher fisik Non-Indosat mencatatan penjualan berdasarkan denom serta jumlah Voucher fisik yang dijual ke pelanggan 2 2 1 1 Submit 3 3

34 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 34 SNG131113-Project MBS-arche... gy-v05 Aktivasi Paket Fitur ini digunakan oleh outlet / frontliner untuk melakukan penjualan paket Add On Indosat paket data internat, paket SMS ataupun paket Voice ke pelanggan Indosat. # Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. # Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. 1 1 2 2 Submit !! 3 3

35 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 35 SNG131113-Project MBS-arche... gy-v05 Pulsa Elektronik Fitur ini digunakan oleh outlet / frontliner untuk melakukan transaksi top up pulsa kepada pelanggan Indosat maupun pelanggan Non Indosat. # Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet. # Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. # Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet. # Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. 2 2 1 1 Submit 3 3

36 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 36 SNG131113-Project MBS-arche... gy-v05 PLN Token Fitur ini digunakan oleh outlet untuk melakukan transaksi penjualan Token PLN untuk pelanggan PLN prabayar # Transaksi PLN Token akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima notifikasi SMS berupa Kode Token PLN untuk pelanggan. # Transaksi PLN Token akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima notifikasi SMS berupa Kode Token PLN untuk pelanggan. 1 1 Submit 3 3 2 2 4 4

37 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 37 SNG131113-Project MBS-arche... gy-v05 eMoney Top Up & Remittance (DompetKu) 3 Fitur ini digunakan oleh outlet untuk melakukan setor uang ataupun tarik uang terhadap pelanggan DompetKu # Setor uang dapat dilakukan terhadap pelanggan Reguler dan Premium # Tarik uang hanya dapat dilakukan terhadap pelanggan Premium Fitur ini digunakan oleh outlet untuk melakukan setor uang ataupun tarik uang terhadap pelanggan DompetKu # Setor uang dapat dilakukan terhadap pelanggan Reguler dan Premium # Tarik uang hanya dapat dilakukan terhadap pelanggan Premium # Transaksi Setor uang akan mengurangi Saldo dompetku Outlet dan menambahkan saldo dompetku pelanggan # Transaksi Tarik uang akan menambahkan Saldo dompetku Outlet dan mengurangi saldo dompetku pelanggan # Transaksi Setor uang akan mengurangi Saldo dompetku Outlet dan menambahkan saldo dompetku pelanggan # Transaksi Tarik uang akan menambahkan Saldo dompetku Outlet dan mengurangi saldo dompetku pelanggan Submit 3 3 1 1 2 2

38 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 38 SNG131113-Project MBS-arche... gy-v05 Tagihan PLN Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan pelanggan PLN paskabayar berdasarkan ID / Nomor meter pelanggan # Transaksi Tagihan PLN akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran PLN paskabayar # Transaksi Tagihan PLN akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran PLN paskabayar Submit 1 1 2 2 3 3

39 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 39 SNG131113-Project MBS-arche... gy-v05 Tagihan PDAM Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan pelanggan PDAM berdasarkan ID pelanggan # Transaksi Tagihan PDAM akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran PDAM. # Transaksi Tagihan PDAM akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran PDAM. Submit 1 1 2 2 3 3

40 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 40 SNG131113-Project MBS-arche... gy-v05 Tagihan Telepon Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan Pesawat Telepon (PSTN) dan Telkom Group berdasarkan Nomor / ID pelanggan # Transaksi Tagihan Telepon akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran Telepon / Telkom Group. # Transaksi Tagihan Telepon akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran Telepon / Telkom Group. Submit 1 1 2 2 3 3

41 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 41 SNG131113-Project MBS-arche... gy-v05 Tagihan TV Berbayar Fitur PPOB yang berfungsi untuk melakukan pembayaran tagihan bulanan TV Berbayar ID pelanggan # Transaksi Tagihan TV Berbayar akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran tagihan TV berbayar # Transaksi Tagihan TV Berbayar akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan. # Outlet akan menerima bukti transaksi hasil pembayaran tagihan TV berbayar Submit 1 1 2 2 3 3

42 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 42 SNG131113-Project MBS-arche... gy-v05 Permintaan Produk Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external / Distributor pembinauntuk ditindak lanjuti Fitur ini digunakan oleh outlet untuk melakukan permintaan Produk fisik (Kartu Perdana dan Voucher Fisik) yang ditujukan kepada Distributor Pembina Submit 1 1 2 2 3 3

43 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 43 SNG131113-Project MBS-arche... gy-v05 Permintaan Saldo Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external / Distributor pembinauntuk ditindak lanjuti Fitur ini digunakan oleh outlet untuk melakukan permintaan Saldo SEV / Dompetku yang ditujukan kepada Distributor Pembina 1 1 2 2 Submit 3 3

44 Point & Reward Information USSD

45 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 45 SNG131113-Project MBS-arche... gy-v05 Poinku Fitur ini digunakan oleh outlet untuk melihat pencapaian poin insentif diperoleh pada suatu Program Incentive Indosat yang diikuti. berdasarkan transaksi / kegiatan yang dilakukan oleh Outlet. 1 1 2 2 3 3

46 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 46 SNG131113-Project MBS-arche... gy-v05 Info Program Fitur ini digunakan oleh outlet untuk mengetahui informasi Program Incentive yang sedang berlangsung. 1 1 2 2 3 3

47 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 47 SNG131113-Project MBS-arche... gy-v05 Penukaran Poin Fitur ini digunakan oleh outlet untuk melakukan penukaran poin insentif yang sudah diperoleh pada suatu Program Incentive Indosat yang diikuti. # Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung # Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat. # Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung # Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat. 1 1 2 2 Submit 3 3

48 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 48 SNG131113-Project MBS-arche... gy-v05 Reporting USSD

49 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 49 SNG131113-Project MBS-arche... gy-v05 Stock Report Fungsi ini digunakan oleh Outlet Owner & Frontliner untuk mengetahui stok produk fisik, balance SEV dan balance Dompetku produk tertentu yang dimilikinya 1 1 2 2

50 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 50 SNG131113-Project MBS-arche... gy-v05 Canvasser Activity

51 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 51 SNG131113-Project MBS-arche... gy-v05 Registrasi Outlet Outlet Baru Jakarta Canvasser A Jakarta # Canvasser hanya dapat mendaftarkan outlet-outlet baru sesuai dengan batas Clusternya # Canvasser diharuskan mengcapture Foto Outlet dan Foto KTP serta mendapatkan tanda tangan electric Outlet Owner melalui Mobile Apps Canvasser. # Outlet harus memiliki 1 Nomor Indosat Active yang belum didaftarkan. Cluster Jakarta Cluster Bekasi Outlet Baru Bekasi [X] Registrasi Outlet Bekasi Canvasser Input Data Outlet Submit Registrasi Outlet Outlet Melakukan Tanda Tangan Melalui Mobile Apps milik Canvasser 3 3 1 1 2 2 Canvasser A Jakarta

52 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 52 SNG131113-Project MBS-arche... gy-v05 Sell In – With Token via Mobile Outlet Outlet Jakarta Canvasser A Jakarta Transaksi Sell In Canvasser hanya dapat ditransaksikan menggunakan Token yang bisa didapatkan melalui Outlet sebagai bukti serah terima barang serta dilakukan sesuai pada lokasi Outletnya Geofencing Outlet Jakarta Canvasser menginfokan No Token ke Outlet Generate New Token via Mobile Outlet / USSD Outlet menginfokan Respon Token terbaru Submit Sell In menggunakan Respon Token dari Outlet Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana dari distributor binaannya. 1 1 2 2 3 3 4 4

53 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 53 SNG131113-Project MBS-arche... gy-v05 Balance Request Outlet Jakarta Canvasser Transaksi Balance Request digunakan untuk menambahkan Saldo SEV serta Dompetku Outlet yang dilakukan oleh Canvasser dan di Approval oleh Distributor Canvasser Balance Request SEV / Dompetku di Outlet Verifikasi serta Approval permintaan Balance Request Notifikasi SMS Saldo bertambah # Saldo SEV / Dompetku Outlet akan bertambah setelah dilakukan Approval oleh Admin Distributor 2 2 3 3 1 1 Spv/ Admin Distributor

54 Mobile Outlet Transactions via USSD

55 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 55 SNG131113-Project MBS-arche... gy-v05 Main Menu - USSD Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi penjualan produk indosat ke pelanggan serta informasi reward insentif program secara langsung, Berikut menu-menu yang terdapat pada mobile outlet via USSD : Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi penjualan produk indosat ke pelanggan serta informasi reward insentif program secara langsung, Berikut menu-menu yang terdapat pada mobile outlet via USSD : 1 1 2 2

56 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 56 SNG131113-Project MBS-arche... gy-v05 Penjualan Kartu Perdana Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan kartu perdana ke pelanggan melalui Mobile Outlet yang merupakan stock outlet. Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana dari distributor binaannya. 1 1 2 2 3 3 4 4 8 8 7 7 6 6 5 5

57 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 57 SNG131113-Project MBS-arche... gy-v05 Aktivasi Paket Fitur ini digunakan oleh outlet / frontliner untuk melakukan penjualan paket Add On Indosat paket data internat, paket SMS ataupun paket Voice ke pelanggan Indosat. # Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. # Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. 1 1 2 2 3 3 4 4

58 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 58 SNG131113-Project MBS-arche... gy-v05 Pulsa Elektronik Fitur ini digunakan oleh outlet / frontliner untuk melakukan transaksi top up pulsa kepada pelanggan Indosat maupun pelanggan Non Indosat. # Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet. # Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. # Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet. # Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet. # Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet mengikuti Program Incentive Indosat yang berlaku. 1 1 2 2 3 3 4 4

59 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 59 SNG131113-Project MBS-arche... gy-v05 Permintaan Produk Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external / Distributor pembinauntuk ditindak lanjuti Fitur ini digunakan oleh outlet untuk melakukan permintaan Produk fisik (Kartu Perdana dan Voucher Fisik) yang ditujukan kepada Distributor Pembina 2 2 1 1 3 3 4 4

60 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 60 SNG131113-Project MBS-arche... gy-v05 Poinku Fitur ini digunakan oleh outlet untuk melihat pencapaian poin insentif diperoleh pada suatu Program Incentive Indosat yang diikuti. berdasarkan transaksi / kegiatan yang dilakukan oleh Outlet. Outlet / frontliner akan menerima notifikasi SMS pencapaian Poin insentif yang sudah didapatkan pada Program Incentive Indosat yang diikuti 1 1 2 2 3 3 4 4

61 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 61 SNG131113-Project MBS-arche... gy-v05 Info Program Fitur ini digunakan oleh outlet untuk mengetahui informasi Program Incentive yang sedang berlangsung. Outlet / frontliner akan menerima notifikasi SMS Info Program Incentive Indosat yang sedang berlangsung 1 1 2 2 3 3

62 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 62 SNG131113-Project MBS-arche... gy-v05 Penukaran Poin Fitur ini digunakan oleh outlet untuk melakukan penukaran poin insentif yang sudah diperoleh pada suatu Program Incentive Indosat yang diikuti. # Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung # Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat. # Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung # Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat.

63 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 63 SNG131113-Project MBS-arche... gy-v05 Tambah Frontliner *249*111# Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses tambah frontliner berhasil dilakukan. # Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya # Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat # Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya # Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat

64 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 64 SNG131113-Project MBS-arche... gy-v05 Hapus Frontliner *249*111# Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses hapus frontliner berhasil dilakukan. Fitur ini digunakan oleh Outlet untuk menghapus frontlinernya via USSD

65 This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the company, it can affect investment decision and can be categorized as misleading information. 65 SNG131113-Project MBS-arche... gy-v05 Ganti PIN Proses Ganti PIN via USSD *249*111# Outlet Owner dan Frontliner akan menerima notifikasi SMS PIN baru setelah proses ganti PIN berhasil dilakukan.

66 Thank You