Management Information Systems, 10/e

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1 Management Information Systems, 10/e
Raymond McLeod and George Schell © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

2 Management Information Systems, 10/e Raymond McLeod and George Schell
Chapter 7 Systems Development © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

3 Management Information Systems, 10/e Raymond McLeod and George Schell
Learning Objectives Recognize the systems approach as the basic framework for solving problems of all kinds. Know how to apply the systems approach to solving systems problems. Understand that the systems development life cycle (SDLC) is a methodology – a recommended way to develop systems. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

4 Learning Objectives (Cont’d)
Be familiar with the main SDLC approaches – the traditional waterfall cycle, prototyping, rapid application development, phased development, and business process redesign. Know the basics of modeling processes with data flow diagrams and use cases. Understand how systems development projects are managed in a top-down fashion. Be familiar with the basic processes of estimating project cost. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

5 Management Information Systems, 10/e Raymond McLeod and George Schell
The Systems Approach John Dewey identified three series of judgments involved in adequately resolving a controversy Recognize the controversy Weigh alternative claims Form a judgment During the late 1960s/early 1970s, interest in systematic problem solving strengthened Systems approach—a series of problem-solving steps that ensure the problem is first understood, alternative solutions are considered, and the selected solution works. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

6 Management Information Systems, 10/e Raymond McLeod and George Schell
Series of Steps Preparation effort prepares the problem solver by providing a systems orientation. Business areas, level of management, resource flows Definition effort consists of identifying the problem to be solved & then understanding it. Solution effort involves identifying alternative solutions, evaluating them, selecting the one that appears best, implementing that solution, & following up to ensure that the problem is solved. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

7 Figure 7.1 Phases & Steps of Systems Approach
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

8 Figure 7.2 Each Business Area is a System
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

9 Definition Effort Terminology
Problem trigger is a signal that things are going better or worse than planned. Symptom is a condition that is produced by the problem & is usually more obivious than the root cause of the problem. Problem is a condition or event that is harmful or potentially or beneficial or potentially beneficial to the firm. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

10 Figure 7.3 Analyze System Parts in Sequence
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

11 Select the Best Solution
Analysis – a systematic evaluation of options. Judgment – the mental process of a single manager. Bargaining – negotiations between several managers. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

12 Systems Development Lifecycle
Methodology adalah cara yang dianjurkan untuk melakukan sesuatu Systems development lifecycle (SDLC) adalah penerapan dari pendekatan sistem ke dalam proses pembangunan sistem informasi Tahapan Traditional SDLC : Planning Analysis Design Implementation Use. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

13 Figure 7.4 Circular Pattern of the System Life Cycle
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

14 Management Information Systems, 10/e Raymond McLeod and George Schell
Prototyping Prototype adalah versi awal (potensial) dari sistem yg memberi developer dan pengguna gambaran bagaimana sistem dlm bentuk lengkapnya akan bekerja Prototyping adalah proses untuk menghasilkan prototype Paling cocok untuk sistem kecil © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

15 Evolutionary Prototype
Evolutionary prototype adalah prototype yang terus-menerus diperbaiki sampai semua fungsi yang diperlukan user dipenuhi. Langkah2-nya mencakup: Identifikasi kebutuhan user Membangun prototype Menentukan apakah prototype bisa diterima Gunakan prototype tsb © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

16 Figure 7.5 Development of Evolutionary Prototype
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

17 Requirements Prototype
Requirements prototype dibangun sebagai sarana untuk mendefinisikan kebutuhan fungsional dr sistem baru ketika user tidak bisa menyampaikan dengan pasti apa yang mereka butuhkan Awali dg Langkah2 Evolutionary Prototype kmdian langkah selanjutnya adalah: Lakukan koding sistem baru Lakukan test sistem baru Tentukan apakah sistem baru bisa diterima Gunakan sistem © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

18 Figure 7.6 Development of Requirements Prototype
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

19 Hal2 yg menarik dari Prototyping
Komunikasi antara developer dengan user meningkat Developer dapat berkerja lebih baik dalam menentukan kebutuhan user. User memainkan peran yang lebih aktif dalam pembangunan sistem Developer dan pengguna menghabiskan waktu dan usaha lebih sedikit dalam pembangunan sistem Implementasi menjadi jauh lebih mudah karena user tahu apa yang diharapkan. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

20 Potensi kegagalan Prototyping
Keinginan untuk cpt menghasilkan protype mungkin akan menghasilkan definisi masalah yang kurang bagus Pengguna mgkin menjadi terlalu bersemangat thd prototype yang bisa membawa kepada harapan yang tidak realistis thd sistem baru Evolutionary prototypes mungkin tdk efisien © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

21 Rapid Application Development
Rapid Application Development (RAD), is a term coined by James Martin. It refers to a development life cycle intended to produce systems quickly without sacrificing quality. Information engineering is the name that Martin gives to his overall approach to system development, which treats it as a firm-wide activity. Enterprise is used to describe the entire firm. Essential to RAD is management, people, methodologies, & tools. Best suited for large systems. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

22 Figure 7.7 Rapid Application Development
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

23 Management Information Systems, 10/e Raymond McLeod and George Schell
Phased Development Phased development adalah pendekatan pembangunan sistem informasi yang terdiri dari 6 tahapan: Preliminary investigation Analysis Design Preliminary construction System test Installation. Cocok untuk sistem dengan semua ukuran. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

24 Figure 7.8 Stages of Phases Development
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

25 Management Information Systems, 10/e Raymond McLeod and George Schell
Module Phases System dibagi ke dalam modul2 besar seperti: Pembuat Laporan; Database; Web interface. Jumlah modul bervariasi dari 1 sampai 12 atau lebih Tahapan2 dilakukan secara terpisah untuk masing2 modul © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

26 Figure 7.9 Module Phase of Systems Development
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

27 Business Process Redesign
Reengineering or Business process redesign (BPR) adlh proses mengerjakan ulang sistem. Sistem mencakup baik sistem yang memproses data perusahaan dan sistem yang melakukan fungsi dasar seperti pengeboran minyak. BPR mempengaruhi operasi IT perusahaan dg 2 jalan: Membantu dlm desain ulang sistem informasi lama Dgunakan dalam desain ulang sistem informasi untuk mendukung operasi besar perusahaan Biasanya dimulai pada tingkat manajemen strategis © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

28 Figure 7.10 Top-Down Initiation of BPR Projects
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

29 Strategic Initiation of BPR
Reverse engineering is the process of analyzing an existing system to: identify its elements & their interrelationships; Create documentation at a higher level of abstraction than currently exists. Functionality is the job that it performs. Reengineering is the complete redesign of a system with the objective of changing its functionality. Forward engineering is given to the process of following the SDLC in the normal manner while engaging in BPR. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

30 Management Information Systems, 10/e Raymond McLeod and George Schell
BPR Components BPR components can be applied separately or in combination. Functional quality is a measure of what the system does. Technical quality is a measure of how well it does it. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

31 Figure 7.11 BPR Component Selection
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

32 Methodologies in Perspective
Traditional SDLC is an application of the systems approach to the problem of system development; contains all elements. Prototyping is an abbrev. form focusing on the definition & satisfaction of user needs. RAD is an alternative approach to the design & implementation phases of SDLC. Phased development uses traditional SDLC & applies it in a modular fashion. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

33 System Development Tools
Process modeling was first done with flowcharts. ISO standards Use of 20+ symbols Data flow diagrams (DFD) is a graphic representation of a system that uses four symbol shapes to illustrate how data flows through interconnected processes.. DFDs are excellent for modeling processes at a summary level. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

34 Data Flow Diagram Symbols
Terminator describes an environmental element, such as a person, organization, or another system. Environmental elements exist outside the boundary of the system. Process is something than transforms input into output. Data flow consists of a group of logically related data elements that travel from one point or process to another; can diverge and converge. Data storage is a repository of data. Connector contains the number of the process that provides the data flow. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

35 Figure 7.12 DFD of a Sales Commission System
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

36 Leveled Data Flow Diagrams
Leveled DFDs is used to describe the hierarchy of diagrams, ranging from context to lowest-level n diagram. Figure 0 diagram identifies the major processes of a system. Use additional DFDs to achieve documentation at both a more summarized & a more detailed level. Context diagram is a diagram that documents the system at a more summarized level. Positions the system in a environmental context. Figure n diagram is a diagram that provides more detail. n represents the # of processes on the next higher level. Documents a single process of a DFD in greater detail. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

37 Figure 7.13 Context Diagram of a Sales Commission System
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

38 Figure 7.14 Figure 4 Diagram of a Sales Commission System
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

39 Management Information Systems, 10/e Raymond McLeod and George Schell
Use Cases Use case is a narrative description in an outline form of the dialog that occurs between a primary & secondary system. Continuous narrative format with each action numbered sequentially. Ping-pong format consists of two narratives & the numbering indicates how the tasks alternate between the primary & secondary systems. Alternative events are actions that are not normally expected to occur; alphabetic letters are appended to step numbers. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

40 Management Information Systems, 10/e Raymond McLeod and George Schell
Figure 7.15 A Use Case © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

41 Figure 7.16 Use Case Guidelines
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

42 Management Information Systems, 10/e Raymond McLeod and George Schell
Project Management Steering committee is a committee with the purpose of providing ongoing guidance, direction, & control of all systems projects. MIS steering committee purpose is directing the use of the firm’s computing resources. It establishes policies. It provides fiscal control. It resolves conflict. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

43 Figure 7.17 Managers of a System Life Cycle Arranged in a Hierarchy
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

44 Management Information Systems, 10/e Raymond McLeod and George Schell
Project Leadership Project team includes all of the persons who participate in the development of an information system. Team leader (project leader) provides direction throughout the life of the project. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

45 Project Management Mechanism
Basis for project management is the project plan. Gantt chart is a horizontal bar chart that includes a bar for each task to be performed; bars arranged in time sequence. Network diagram (CPM diagram, PERT chart) is a drawing that identifies activities & links them with arrows to show the sequence in which they are to be performed. Narrative reports are in the form of weekly written reports by project leader, communicates project information to MIS steering committee. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

46 Management Information Systems, 10/e Raymond McLeod and George Schell
Figure 7.18 A Gantt Chart © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

47 Figure 7.19 A Network Diagram
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

48 Project Cost-Estimating
Cost-estimating inputs Work breakdown structure (WBS) Resource requirements, resource rates Activity duration estimates Historical information Cost-estimating tools & techniques Bottom-up estimating Computerized estimating Mathematical models Cost-estimating outputs Supporting details Cost-management plan © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

49 Table 7.1 Components of Cost-Estimating Process
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50 Table 7.2 Example of Project Cost
© 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell