KNOWLEDGE MANAGEMENT: philosophy, processes, and pitfalls EXTRACTED FROM Soo, Devinney, Midgley, Deering (2002) CALIFORNIA MANAGEMENT REVIEW, 44 (4) 1seri.

Presentasi berjudul: "KNOWLEDGE MANAGEMENT: philosophy, processes, and pitfalls EXTRACTED FROM Soo, Devinney, Midgley, Deering (2002) CALIFORNIA MANAGEMENT REVIEW, 44 (4) 1seri."— Transcript presentasi:

1 KNOWLEDGE MANAGEMENT: philosophy, processes, and pitfalls EXTRACTED FROM Soo, Devinney, Midgley, Deering (2002) CALIFORNIA MANAGEMENT REVIEW, 44 (4) 1seri filsafat manajemen

2 COMPONENTS OF KNOWLEDGE MANAGEMENT 2seri filsafat manajemen

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6 KNOWLEDGE TRAPS AT MANAGERIAL LEVEL BUSINESS OPERATION PHILOSOPHY : tak dapat langsung dikaitkan dengan busisness model INTANGIBLE : tak disertai dg ukuran2 sebagaimana pada TQM 6seri filsafat manajemen

7 LESSONS LEARNT 1.Formal databases must be treated as strategic tools rather than mere storage facilities 2.Managing formal database sustem per se does not equate to knowledge management, 3.Informal networking is an important source of knowledge; but over- reliance on it can be detrimental 4.To ensure that informal networking is less susceptible to randomness, it should be made more structured 5.Senior management may not know the true state of their firm’s knowledge system 6.Unless carefully managed, knowledge is a dark power 7.Creativity in problem solving is the main driver of new knosledge creation and innovation, but it needs to be supported by appropriate mechanism. 7seri filsafat manajemen

8 CONCLUSSION KNOWLEDGE MANAGEMENT CAN BE MEASURED THROUGH INNOVATIVE OUTPUTS 8seri filsafat manajemen