13Knowledge EconomyWhat is knowledge?Knowledge Management
14What is Knowledge? Building block of a modern organization. Knowledge is Perishable. Becomes Obsolete Quickly.Always changing. Renewing is key to competitive advantages.Knowledge = Power. Share it and it will multiply.
15The Three Types Of Knowledge Search and deliveryTacit knowledgeExplicit knowledgePotential knowledgePeopleInformationPeopleDataPeopleCollaborationContent Mgmt.AnalysisKey Points:This concept of connections, then, requires us to better understand the types of knowledge we are dealing with.People to people connections are really all about tapping into “Tacit Knowledge,” the knowledge trapped in people’s heads. To do this, businesses need a technology platform that supports rich collaboration between people.In most businesses, there is already a vast amount of knowledge captured in documents, on web sites, and the like. Connecting people to this “Explicit Knowledge” requires a platform than offers rich content management services.The raw data in the databases of an organization represents not knowledge, but “Potential Knowledge,” which can be unlocked by powerful analysis tools applied by knowledge workers to these databases of information.Regardless of where this knowledge resides, people need to find it, or, better yet, have it delivered to them when the system determines it may be helpful or relevant to them.In addition, all of these connections generate a tremendous amount of activity, activity which, if tracked, helps workers to find the best knowledge. By tracking how often a documents within a set are accessed, for instance, people can make estimates as to which document is “the best” on a given topic. Tracking which people most frequently answer questions posed over can give an approximation as to who the “experts” are in your organization, and so on.These five services define the Microsoft approach to providing customers a Knowledge Management platform.Tracking
37Start e-Commerce Indonesia http://www.telkom.net.id (CommerceNet) IndosatComEDI IndonesiaLuar Negeri
38Standard e-Commerce Electronic Data Interchange (EDI) Open Buying on the Internet (OBI)(Microsoft)Open Trading Protocol (OTP)Sun, IBM, OracleOpen Profiling Standard (OPS)Socket Secure Layer (SSL)NetscapeSecure Electronic Transaction (SET)Visa & MasterCard
49Example of EDI Message ST*850*00001 BEG*00*SA*EDI-9966***850816 TAX*N1*ST*THE CORNER STORE*09*N3*601 FIRST STREETN4*CROSSROADS*NY*10016N3*900 EASY STREETPER*PD*JOHN JONES**TE*ITD*01*03*2.000***10**30FOB*CC*****ORDTM*002*851018PO1*1* *LB* *QT*PN*CTT*2*SE*22*00001
50Easy To Transport via E-mail Easy to Transport via Internet Example of EDI MessageST*850*00001BEG*00*SA*EDI-9966***850816TAX*N1*ST*THE CORNER STORE*09*N3*601 FIRST STREETN4*CROSSROADS*NY*10016N3*900 EASY STREETPER*PD*JOHN JONES**TE*ITD*01*03*2.000***10**30FOB*CC*****ORDTM*002*851018PO1*1* *LB* *QT*PN*CTT*2*SE*22*00001ASCII Text MessageEasy To Transport viaEasy to Transport via InternetEasy to Protect, sayusing PGP, PEM etc.
51Practical Implementation W. Houser, J. Griffin & C. Hage, “Request for Comments: 1865: EDI Meets the Internet - Frequently Asked Questions about Electronic Data Interchange (EDI) on the Internet”, January 1996.