Management Information Systems, 10/e Raymond McLeod and George Schell © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

System Users and Developers Chapter 4 System Users and Developers © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell Learning Objectives Know that the organizational content for systems development and use is changing from a physical to a virtual structure. Know who the information specialists are and how they can be integrated into an information services organization. Be alert to new directions that the information services organization may take. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Learning Objectives (Cont’d) Understand what is meant by “end-user computing” and why it came about. Appreciate that users, especially those with an end-user computing capability, are a valuable information resource. Know the benefits and risks of end-user computing. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Learning Objectives (Cont’d) Be aware of the types of knowledge and skill that are important to systems development. Appreciate the value of managing the knowledge held by information specialists and users. Recognize the benefits and risks of the virtual office and the virtual organization. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Figure 4.1 Information Systems Support for the Organization © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Information Services (IS) Organization Information resources Information specialists System analysts Database administrators Webmasters Network specialists Programmers Operators © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

IS Organizational Structure Trend from centralized to decentralized structure. Divisional information officer (DIO) Innovative Partner model Platform model Scalable model © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Figure 4.3 A Network Model of Information Services Organization © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell End-user Computing End-user computing (EUC) adalah pembangunan oleh pengguna atas semua atau sebagian sistem informasi mereka EUC dipengaruhi oleh 4 hal: Pengaruh pendidikan komputer Tumpukan permintaan layanan informasi Perangkat keras yang makin murah Perangkat lunak yang sudah jadi © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell Keuntungan EUC Kesesuaian antara kemampuan pegawai dengan tantangan Mengurangi kesenjangan komunikasi © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell Resiko dari EUC Sistem yg tidak ditarget dg baik Sistem yg tidak didesain dan didokumentasikan dg baik Penggunaan sumber informasi yg tidak efisien Kehilangan integritas data Kehilangan keamanan Kehilangan kontrol © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Education Criteria, Knowledge, & Skills Needed for IS Careers Systems development knowledge Computer literacy Information literacy Business fundamentals Systems theory Systems development process Systems life cycle (SLC) & Systems development life cycle (SDLC) Systems modeling © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Table 4.1 Knowledge Requirements © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Education Criteria, …(Cont’d) Systems development skills Communications skills Analytical ability Creativity Leadership © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Table 4.2 Skills Requirement © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Managing the Knowledge Office automation mencakup semua sistem elektronik formal dan informal yg utamanya terkait dg komunikasi informasi ke dan dari orang dalam maupun luar perusahaan Pergeseran dari pemecahan masalah clerical menjadi manajerial © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell Virtual Office Telecommuting menggambarkan bagaimana pekerja dapat “berangkat” kerja secara elektronik Hoteling : perusahaan menyediakan fasilitas sentral yg bisa digunakan bersama oleh pegawai seperti halnya hotel yg bisa dipesan. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Virtual Office (Cont’d) Keuntungan Mengurangi biaya fasilitas Mengurangi biaya peralatan Mengurangi berhentinya pekerjaan Kontribusi sosial Kerugian Moral rendah Kekhawatiran terhadap resiko keamanan © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell Organisasi VIrtual Three I Economy adalah industri yang plg tertarik thd konsep virtual office & organisasi virtual dan industri yg menambah nilai melalui information, ideas, and intelligence. © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell

Management Information Systems, 10/e Raymond McLeod and George Schell The Human Element Most important ingredient in the development & use of information systems. Main players Users Information specialists © 2007 by Prentice Hall Management Information Systems, 10/e Raymond McLeod and George Schell