MANAGEMEN KONFLIK Dr. Budi Anna Keliat, SKP, MAppSC
5 WAYS MANAGEMENT CONFLIC 1 AVOIDANCE 2 COMPETITION [I WIN, YOU LOSE] 3 ACCOMMODATION [I LOSE/GIVE IN] 4 COMPROMISE [WE BOTH GET SOMETHING] 5 COLLABORATION [WE BOTH WIN]
COMPETITION PLUS MINUS The winner is clear Winner usually experience gains MINUS Establishes the batterground for the next conflict May cause worthy competitions to withdraw or leave the organization
ACCOMMODATION PLUS MINUS Curtails conflict situations Enhances ego of the other MINUS Sometimea establishes a precedence Does not fully engage participants
COMPROMISE PLUS MINUS Show good will Establishe friendship No one gets what they wants May feel like a dead end
COLLABORATION PLUS MINUS Every one “wins” Create good feelings Hard to achieve since no one knows how Often confusing since players can “win” something they didn’t know they wanted
WHAT THIS MEANS MANAGING CONFLICT MEANS YOE NEED TO DEVELOP SEVERAL STYLES AND DECIDE WHICH IS VALUABLE AT ANY GIVEN POINT OF CONFLICT
TIPS FOR MANAGING WORKPLACE CONFLICT Bina hubungan baik sebelum konflik terjadi Jangan biarkan masalah kecil menjadi besar, selesaikan segera Hargai perbedaan Dengarkan pendapat orang lain pada situasi konflik Hargai perasaan sebelum fokus pada fakta Fokus pada penyelesaian masalah bukan mengubah orang lain Jika tidak dapat diselesaikan, cari orang ketiga yg dapat membantu Ingat adaptasi style sdr pada situasi dan orang yg terlibat
Terima kasih Selamat Mencoba