10 Chapter Improving Production Quality and Efficiency Introduction to

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10 Chapter Improving Production Quality and Efficiency Introduction to MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Sasaran Pembelajaran Menunjukkan bagaimana total quality management (TQM) dapat diaplikasikan untuk memonitor dan tingkatkan kualitas produk dan jasa yang diproduksi. Identifikasi metode-metode kunci yang digunakan untuk meningkatkan efesiensi produksi. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Mutu Produksi dan Efisiensi Firm’s Total Quality Management (TQM) Customer Satisfaction Firm’s Revenue Set the product’s desired quality level and achieve that level Firm's Earnings Firm's Value Firm’s Production Efficiency Firm’s Expenses MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Total Quality Management(TQM) Program untuk meningkatkan efisiensi dan mutu produksi dengan membiarkan karyawan untuk mengambil lebih tanggung jawab di dalam keseluruhan proses Yang dikembangkan Dengan W. Edwards Deming. Pada awalnya digunakan secara ekstensif di Jepang. Menekankan kebutuhan akan perusahaan untuk mengukur mutu dari sudut pandang pelanggan Tujuan, meningkatkan kepuasan pelanggan. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

TQM dan Tiga Pedoman Kunci Menyediakan manajer dan pekerja dengan pendidikan dan pelatihan untuk lebih mempertajam pekerjaannya. Mendorong pekerja untuk mengambil tanggung jawab dan untuk menyediakan kepemimpinan. Mendorong seluruh pekerja untuk mencari berbagai upaya jalan dalam meningkatkan proses produksi. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Langkah-langkah TQM Tingkat kualitas yang diinginkan. Tingkat kualitas yang ingin dicapai. Tingkat kualitas kontrol. Business Online: TQM MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

TQM dan Tingkat Mutu Yang Diinginkan Defenisikan kualitas. Tentukan sumberdaya yang dibutuhkan. Menilai permintaan produk. Tentukan tingkat kualitas “What a Bright Idea.” MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

TQM dan Tingkat Mutu Yang Diinginkan Mengorganisasi Tim Kerja. Menggunakan bahan baku bermutu tinggi. Melatih pekerja untuk meningkatkan mutu kerja. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

TQM dan Berdasarkan Pengendalian tingkat mutu Komputer. Para Pekerja. Sampling. Memonitor komplain. Survey. Koreksi atas defisiensi. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Dua jalan Untuk Mengevaluasi capain Efisiensi Benchmarking: evaluating performance by comparison to some specified level (benchmark). Stretch targets: efficiency goals that cannot be achieved under present conditions. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Metode Peningkatan Efisiensi Teknologi: mesin baru, otomatisasi. Skala Ekonomis: Pengurangan baiaya melalui peningkatan volume. Restrukturisasi: Penataan ulang atau pengurangan ukuran (downsizing). MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Skala Ekonomis dan Biaya-biaya Biaya Tetap (Fixed costs): Biaya operasional yang tidak berubah atas volume yang dihasilkan. (Variable costs): Biaya operasional yang bervariasi secara langsung dengan volume yang dihasilkan. MultiMedia by Stephen M. Peters 2001 South-Western College Publishing

Efisiensi dan Break-Even Point Fixed cost Production Volume 0 10 20 30 40 50 60 70 Total cost Total revenue Dollars (thousands) 100 75 50 25 Break even is 30 Break-even point: Volume yang mana total pendapatan sama dengan total biaya. Thousands MultiMedia by Stephen M. Peters 2001 South-Western College Publishing