Mobile Courier User Training Kramat Raya 43, Xprins Meeting Room May 8th, 2014

Dashboard Log File Mail Assignment Reporting Complain Handling Force Major & Calendar Mail Delivery Web Apps Features

Delivery Report Offline Mode Search Mail Proof of Delivery Task List Mobile Apps Features

Geolocation Tagging Reporting Real Time Monitoring Paperless Tracking and Tracing Courier Performance Benefit

SESSION 1 Customer & Product Log File Force Major

Customer & Product 1.Add Customer 2.View Customer (Search, Edit & Delete) 3.Add Product 4.View Product (Search, Edit & Delete) 5.Add Vendor 6.View Vendor (Search, Edit & Delete) Objective : Create, Update, Delete data customer, product & vendor Customer & Product Sub Menu

Log File 1. Upload Log File 2. Delete Log File Objective : Upload and Delete Log File Log File Sub Process Prepare Log FileUpload Log File Mapping Log File Search Log File Delete Log File

Force Major Purpose : Sign Mail with force major condition (exp : disaster). That day (when file uploaded) will not be counted as delivery day. 1 times upload only valid for 1 day. Objective : Upload force major Prepare force major List Upload Force Major

SESSION 2 Mail Assignment Mail Delivery Additional Information Dashboard Reporting

Mail Assignment Objective : Assignment (scan barcode), grouping mails Assignment Purpose : Assign mail to each courier. Courier will get the task list on mobile application. Search Courier Name Scan Barcode Sorting Mails

Mail Assignment Objective : Assignment (scan barcode), grouping mails Grouping Mails Purpose : Grouping mail with the same address manually. So, courier only have to create 1 waybill for group of mail with the same address. Search Courier Name Scan Barcode Grouping Mail with same address

Mail Delivery Objective : Upload Waybill, entry waybill Upload Waybill Purpose : Input waybill data from courier who doesn’t use mobile application. Upload waybill feature will input data into system all at once. List waybill data on.txt file Save as Tab Delimited file (.txt) Upload File

Mail Delivery Objective : Upload Waybill, entry waybill Entry Data Purpose : Entry waybill data from courier who doesn’t use mobile application. Admin have to entry data one by one. Entry Checkin If mail status = Returned Entry Waybill If mail status = Received

Additional Information Objective : Approve Additional Information Approval Additional Information Courier Add Additional Information when deliver mail Courier Coordinator Receive Additional Information Approve Reject Courier Coordinator doing Approval

Dashboard Objective : delivery monitoring, unassigned mails monitoring Dashboard Function Server Monitoring Delivery Monitoring Unassigned Mail Complain Monitoring

Reporting Objective : generate customer report & returned mail Customer Report Courier Report Returned Mail 1.Daily report 2.Closing Report 3.After Closing Report 1.Courier Performance 2.Courier Daily Report Reporting Report Types Purpose : Generate Courier Report

Reporting Objective : generate customer report & returned mail Reporting View Report Export Report (.pdf,.docx,.xlsx) Export Data (.csv) Print Report Reporting Features

SESSION 3 Reporting Complain Handling

Reporting Objective : generate customer report & returned mail Customer Report Courier Report Returned Mail 1.Daily report 2.Closing Report 3.After Closing Report 1.Courier Performance 2.Courier Daily Report Reporting Report Types Purpose : Generate Customer Report & Returned Mails

Reporting Objective : generate customer report & returned mail Reporting View Report Export Report (.pdf,.docx,.xlsx) Export Data (.csv) Print Report Reporting Features

Complain Handling Objective : create and close ticket, investigation case Customer Complain Investigate Delivery History Create Ticket InvestigationClose Ticket Search Mail View Complain Global Business Process

SESSION 4 Mobile Application

Mobile Application Objective : view delivery history, generate waybill, check-in, search mail Task List Koordinator Menugaskan Kurir melalui aplikasi web TaskList Search Mail Delivery History Check-In Waybill Sync

Mobile Application Continue Mobile Application TaskList Search Mail Delivery History Check-In Waybill

SESSION 5 System

System 1.Staff Access a. Manage Group Access b. Manage Staff Access c. Manage Staff Hierarcy 2.Location Management 3.Calendar Objective : user management, location management, manage calendar System