Interaction Center Interaction Center merupakan sebuah kelompok yang mengintegrasikan seluruh saluran interaksi pelanggan Anda, mulai dari ke Web ke telepon, ke voice-over IP, menstransformasikan pusat kontak Anda ke dalam hubungan komunikasi e-business yang powerful. Bekerja dengan aplikasi Sales, Service, Contracts, dan Marketing Interaction Center memberikan Anda sebuah sinkronisasi, pandangan pelanggan secara komprehensif, mendukung cross-selling dan upselling, dan memberikan Anda kecerdasan melihat seluruh aktivitas pelanggan. Your agents respond quickly and more accurately to all customer needs, helping you retain existing customers and gain new ones.
iSupport iSupport enables you to provide a secure, self-service web portal that delivers self- service functionality to customers and employees 24/7. Its sophisticated knowledge management system provides the information needed to solve problems, manage product configurations, and track orders, payments, shipments, returns, and contracts. The result: you improve customer satisfaction while driving down service costs.
Mobile Field Service Mobile Field Service enables customer service agents to access and update key information via both hand-held and laptop devices. While offline, agents can access complete customer, product, and service request data; manage schedules; order spare parts; record material, costs, and labor; and enter counter readings. Benefits include improved service levels, reduced service costs, faster billing cycles, and optimized inventory levels.