Pertemuan 25 EVALUASI DAN MANAJEMEN PROYEK Matakuliah: S0174/Evaluasi dan Manajemen Proyek Tahun: 2006 Versi: 1

PENDAHULUAN ISO 9000 dikenal luas sebagai suatu standar organisasi yang terbaik yang pernah ada. ISO 9000 telah dipergunakan lebih dari organisasi dari 154 negara. ISO 9000 telah menjadi sebuah referensi internasional untuk persyaratan quality management dalam dunia bisnis. ISO 9000 berorientasi pada "quality management". Hal ini berarti bahwa sebuah organisasi harus memenuhi: -customer's quality requirements - applicable regulatory requirements, - enhance customer satisfaction - achieve continual improvement of its performance in pursuit of these objectives.

Implementasi ISO 9000 quality management system 1. Identifikasikan target yang ingin dicapai Tipe target : Lebih efisien dan menguntungkan Membuat produk dan jasa yang sesuai dengan kebutuhan dan keinginan klien Achieve customer satisfaction Increase market share Maintain market share Meningkatkan komunikasi dan moral dalam organisasi Mengurangi biaya Meningkatkan kepercayaan dalam sistem produksi

2. Identify what others expect of you Berikut ini adalah harapan dari para pihak yang terlibat (stakeholders) seperti: Customers and end users Employees Suppliers Shareholders Society

3. Obtain information about the ISO 9000 For supporting information, refer to the ISO Web siteISO Web site Untuk implementasi studi kasus dan berita perkembangan dari ISO 9000, da[pat diketahui melalui ISO publication ISO Management Systems.ISO Management Systems 4. Applikasikan ISO 9000 sebagai sebuah standard dalam sistem manajemen.

5. Obtain guidance on specific topics within the quality management system Berikut ini topik – topik standard dalam quality management system: ISO for project management ISO for configuration management ISO for measurement systems ISO for quality documentation ISO/TR for managing the economics of quality

ISO for training ISO/TS for automotive suppliers ISO for auditing 6. Establish your current status, determine the gaps between your quality management system and the requirements of ISO 9000 Anda dapat menggunakan satu atau lebih dari cara berikut: Self assessment Assessment by an external organization

7. Determine the processes that are needed to supply products to your customers Review persyaratan dari bagian realisasi product ISO 9000 untuk mendeterminasi bagaimana mereka mengaplikasikan atau tidak terhadap sistem management anda. termasuk; Customer related processes Design and/or development Purchasing Production and service operations Control of measuring and monitoring devices

8. Develop a plan to close the gaps in step 6 and to develop the processes in step 7 Identify actions needed to close the gaps, allocate resources to perform these actions, assign responsibilities and establish a schedule to complete the needed actions. ISO 9001:2000 Paragraphs 4.1 and 7.1 provide the information you will need to consider when developing the plan. 9. Carry out your plan Proceed to implement the identified actions and track progress to your schedule

10. Undergo periodic internal assessment Gunakan ISO untuk panduan dalam auditing, qualifikasi auditor dan managing audit programmes 11. Do you need to demonstrate conformance? If yes, go to step 12 If no, go to step 13 You may need or wish to show conformance (certification/registration) for various purposes, for example: Contractual requirements Market reasons or customer preference

Regulatory requirements Risk management To set a clear goal for your internal quality development (motivation) 12. Undergo independent audit Engage an accredited r egistration/certification body to perform an audit and certify that your quality management system complies with the requirements of ISO 9001:2000.

13. Continue to improve your business Review the effectiveness and suitability of your quality management system. ISO 9004:2000 provides a methodology for improvement

Maintaining the benefits and continual improvement Most new users obtain measurable benefits early in the process of deploying the standard requirements in their operations. These initial benefits are generally due to improvements in their organization and internal communication. The benefits must be strengthened through effective internal auditing and management review of system performance. Like all systems, it either improves or becomes less effective. It does not remain static for long.

When you adopt ISO 9001:2000, you must strive for the satisfaction of your customers and the continual improvement of your quality management system. Continual improvement is a process of increasing the effectiveness of your organization to fulfill your quality policy and your quality objectives. ISO 9001:2000 requires that you plan and manage the processes necessary for the continual improvement of your quality management system. ISO 9004:2000 provides information that will be helpful in going beyond ISO 9001:2000 to improving the efficiency of your operation. It is recommended that you obtain data from various sources, both internal and external, to assess the appropriateness of your quality system goals. This information can also be used to improve the performance of your processes.