MENYEDIAKAN LAYANAN RECEPTION

Presentasi berjudul: "MENYEDIAKAN LAYANAN RECEPTION"— Transcript presentasi:

1 MENYEDIAKAN LAYANAN RECEPTION
MENGURAIAKAN TATA CARA MENDAFTAR KAN TAMU Created by Julie

2 Peralatan Kantor Depan
Room Rack / Rak Status kamar ( rak untuk menyimpan slip kamar secara visual menunjukan status kamar Key Rack / Rak Kunci Kamar Tamu (rak kunci berbentuk kotak yang disusun berdasarkan urutan nomor kamar ditempatkan di bawah counter Pigeon Hole / rak surat tamu ( sebagian hotel besar menyatukan rak ini karena kondisi ruang Reservation Rack ( rak untuk memepatkan katu reservasi ) Information Rack ( rak untuk menyelipkan slip tamu yang disusun berdasarkan abjad Duplicate Key Rack (rak kunci cadangan yang ditempatkan di ruang FOM) Safety Deposit Boxes (untuk menyimpan barang berharga tamu ditempatkan dekat dengan FOC ) Information slip

3 Cont’d 8. Time & Date Stamping (untuk membuktikan tgl, waktu kartu
pendaftaran, serta surat masuk ke hotel) Timer ( penunjuk waktu untuk morning call melalui dering telp ke kamar tamu ) 10 Stop Wacth ( digunakan untuk (menghitung pemakaian telp ) 11 Counter ( meja pendaftaran ) 12 Telephone Switchboard ( system PABX) 13 Alat lain ( alat komunikasi, ATK,) Private Automatic Branch Exchange

4 Forms of Reception Section
Blocking Card Registration Card Form A Guest Card Arrival & Departure Book Guest Slip / Whitney Slip / Room Rack Slip VIP List E D List Guest In The House Room Change Form Room Count Sheet Room Recapitulation Sheet Your Text Your Text Your Text Your Text

5 Thank You !

6 Blocking Card ITHHBFOC03AIS-01 # 211 8/7/2012 Smith Nick, Mr Luc
ITHHBFOC03AIS-01 # 211 8/7/2012 Smith Nick, Mr Luc ITHHBFOC03AIS-01

7 Registration Card TEXT TEXT TEXT TEXT PURNAMA HOTEL
Jl.Dr.Mansyur / Jl.SMTK Medan Phone : (061) REGISTRATION CARD ITHHBFOC03AIS-02 Block Letter Please This hotel is privately Surname First name owned and the Mr/Mrs/Ms Management reserves the right to refuse anyone, and will not responsible for accident Home Address or injury to guest. Money, jewels and others valueable should be Profession Date of Birth deposited in safe deposit boxes Nationality Passport/ID No Management will not responsible for loses Arrival Date Departure Date Flight Payment Signature Cash Credit Visa Amex Room Nos of Tax Clerck Card Lippo BCA No Person Service DC BII Others TEXT TEXT TEXT TEXT

8 Form A PURNAMA HOTEL Jl. Dr.Mansyur / Jl SMTK Medan
Telp : (061) FORM - A No Seri : ITHHBFOC03AIS-03 Nama Lengkap Mr./Mrs./Ms Full Name Tn./Ny./Nona Alamat rumah Home Address Datang tgl Datang dari Berangkat tgl Pergi ke Arrival date Coming from Departure date Going to Nomor Passpor Date & Place Tgl lahir Passpor Number of issue Date of birth Pekerjaan Perusahan Maksud kedatangan Profession Company Purpose of visit Pleasure Business Official Kebangsaan Pelabuhan pendaratan di Indonesia Nationality Port of entry in Indonesia Tanda tangan Reception Tanda tangan tamu Visa : Receptionist Signature Guest Signature Visum Transit Tourist Off Stay CHECK OUT TIME 1.00 PM Reserved By Purpose of Visit Occupation Remarks Dipesan oleh Maksud kunjungan Domestic TA Business Exc Foreign TA Dipl / UNO Comp Direct Vacation Gov. Official Room No Pax Rate Airline Convention Airline Crew Gov. Offices Others TA / Hotelier Walk in Settlement of payment by Cash ……………………………………. R.C No : Room No : Comp.Acct Signature :

9 Guest Card Add Your Text PURNAMA HOTEL Jl.Dr.Mansyur / Jl.SMTK Medan
ITHHBFOC03AIS-04 Jl.Dr.Mansyur / Jl.SMTK Medan Phone : (061) GUEST CARD Name Ms. Tianti Gloria : Arrival Date Room Departure Date Rate Tax & Serv Please advice us if your name is splled incorrectly Check Out time pm No pets allowed The hotel accepts no responsibility for the lose of money or valuables unless they are deposited with the hotel for save custody at the Front Office Cashier's Desk Have a nice vacation NO TIPPING, PLEASE Add Your Text

10 Arrival & Departure Book
PURNAMA HOTEL Jl.Dr Mansur/Jl.SMTK Medan Telp: (061) ARRIVAL DAN DEPARTURE BOOK ITHHBFOC03AIS-06 Register Room Guest Name Nick Name Nos of Prs Rate Nationality Address Date Remarks Number No Adult Children Arrival Departure

11 Guest Slip # 124 Gloria,T Ms (1) Rp. 925700 20/03/06
21 FlowerSt. California /03/06 American Esi Room No Surname, Int.Title Nof P Rate C/O Add C/I Naty Remark Clerk

12 VIP List V I P List No Room Name Person Occupation ETA ETD Remarks
PURNAMA HOTEL Jl.Dr.Mansyur / Jl.SMTK Medan Phone : (061) V I P List ITHHBFOC03AIS-08 No Room Name Person Occupation ETA ETD Remarks Arriving Today Arriving Tomorrow In The House Prepare By;

13 EXPECTED DEPATURE LIST
E D List PURNAMA HOTEL Jl.Dr Mansyur/Jl.SMTK Medan Telp: (061) ITHHBFOC03AIS-09 EXPECTED DEPATURE LIST No Guest Name Checking In Nos of Checking out Remarks Flight Time Person Room VIP GROUP PERSONAL Approved By: Made By;

14 Guest In The House PURNAMA HOTEL Jl.Dr.Mansyur / Jl.SMTK Medan
Phone : (061) GUEST IN THE HOUSE ITHHBFOC03AIS-07 No Name Room Nos of Check Remarks Person In Out

15 Room Change PURNAMA HOTEL Jl.Dr.Mansyur / Jl.SMTK Medan
PURNAMA HOTEL ITHHBFOC03AIS-10 Jl.Dr.Mansyur / Jl.SMTK Medan Phone : (061) ROOM CHANGE FORM Date : Time Name From To Room Rate Person Remarks Signature Reception FO Supervisor Bell Boy Room Boy/ Maid

16 Room Count Sheet PURNAMA HOTEL Jl.Dr Mansur/Jl.SMTK Medan
Telp: (061) ROOM COUNT SHEET ITHHBFOC03AIS-11 Date : 1 St Naty Nos of Rate 2 Nd 3 Rd Floor RECAPITULATION Person Number Of Amount Room 101 201 301 102 202 302 103 203 303 104 204 304 105 205 305 106 206 306 107 207 307 Day Rate 108 208 308 TOTAL 109 209 309 110 210 310 111 211 311 112 212 312 113 213 313 114 214 314 115 215 315 116 117 118 119 120 Made By:

17 Room Recapitulation Sheet
PURNAMA HOTEL Jl.Dr Mansyur/Jl.SMTK Medan Telp: (061) ROOM SALES RECAPITULATION ITHHBFOC03AIS-12 Date : Number Of Room Income Number Of Guest SUMMARY ROOM GUEST Floor Trans D.U Comp. Vacant Out of House Use Total Transient Comp Trans Yesterday Order Ofc Emp Arrivals I Rp. Departure II Total To Day III Complimentary Day Rates Out Of Order Total Sales Total Available Offices Employees COMLIMENTRY ROOMS TO DAY TO DATE Room Pers Name Total rooms occupaied % ANALYSIS OF ROOM ARRIVAL To Day To Date Total Arrival Out of Order With Reservation Walk In Double Occupancy Cancellation EB No Show Rate per rooms trans Rate per room permanent CC : Resident Manager Operation Manger Accounting Manger Housekeeper F&B Manager FO Manager File