Menerima & Memproses Reservasi Menerima Permintaan Reservasi

Presentasi berjudul: "Menerima & Memproses Reservasi Menerima Permintaan Reservasi"— Transcript presentasi:

1 Menerima & Memproses Reservasi Menerima Permintaan Reservasi
Created by julie

2 SUMMARY Terdapat tiga pengertian hotel yaitu : a. AHMA b. Oxford
c. SK Memparpostel 2. Seksi yang ada di Kantor Depan : a. Reservation Section d. Telephone Operator Section b. Reception Section e. Porter Service c. Information Section f. FO Cashier Created by julie

3 Tugas & Tanggung Jawab Tugas dan tanggung jawab seksi reservasi di mulai dari memproses penjualan kamar melalui pemesanan kamar dengan mempromosikan fasilitas hotel. Kemudian memproses tamu yang waiting list dan memproses jika ada pembaharuan reservasi dan mencatat metode pembayaran untuk tamu individual dan grup, terakhir mengarsip semua dokumen pemesanan kamar Created by julie

4 Media & Sumber Reservasi
Individual Travel Agent Airlines Company Office Hotels Media Reservasi Personal Letter Telphone Telex / fax Hotel Chain Created by julie

5 Klasifikasi Reservasi
Jenis Jenis Reservasi New Amanded / Change Confirmed Cancellation Guarantee Non Guarantee Klasifikasi Reservasi Individual Group Conference Created by julie

6 Morning Preparation Memeriksa Reservation Chart
Menghitung room sold available Memberiksa berkas tamu yang akan datang besok hari Mempersiapkan formulir dan ATK Menangani pemesanan kamar baik tamu individual dan tamu grup Created by julie

7 Tugas Buatlah percakapan dalam Bahasa Inggris berdasarkan informasi berikut ini Mr. P Silverman who works to Nikko Osaka Hotel as Overseas Training will be check in August 10 for a five – night stay. His address is 2245 Bay View San Fransisco CA His bussiness phone is (415) and his residence is (415) He will guarantee the Reservation to his Amex Card , expiring 12/2012 the cardholder’s neme is Mr. Paul Silverman. The reservation was requested by his secretary Ms. Sandy. Your client plans to arrive at 7 pm, Mr. Silverman who is travelling alone, request a room with the hotel highest level of luxury and service Created by julie

8 Thank You