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KOMUNIKASI EFEKTIF Pertemuan 6 Matakuliah: V0212 - Psikologi Pelayanan Tahun : 2009.

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Presentasi berjudul: "KOMUNIKASI EFEKTIF Pertemuan 6 Matakuliah: V0212 - Psikologi Pelayanan Tahun : 2009."— Transcript presentasi:

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2 KOMUNIKASI EFEKTIF Pertemuan 6 Matakuliah: V Psikologi Pelayanan Tahun : 2009

3 Bina Nusantara University 3 Komunikasi sebagai alat penyampaian ide,pikiran,perasaan dan kebutuhan kita Komunikasi mencakup penyampaian informasi dapat dilakukan melalui : -tindakan,sikap,bahasa tubuh,ekspresi wajah,maupun kinerja sehari-hari

4 Bina Nusantara University 4 Pengirim berita/sender Penerima berita/receiver Berita/message Channel atau media

5 Bina Nusantara University 5 Communication Verbal ( lisan & tulisan ) Non Verbal -Body language -Mimic -Expression etc

6 Bina Nusantara University 6 Barries in Communication Worries Introvert Tools Feedback Mind Perception Concentration Noise Language Etc

7 Bina Nusantara University 7 Communication Skill 1.Ketrampilan mendengar aktif a. Sabar menunggu sampai pembicara selesai b. Tidak memotong pembicaraan kecuali pembicara melantur c. Fokus dan perhatian pada pembicara d. Menatap mata lawan bicara 2. Ketrampilan membuat kalimat 3. Ketrampilan kerja sama

8 Bina Nusantara University 8 1. Agresif 2. Submisif 3. Pasif-agresif 4. Asertif

9 Bina Nusantara University 9 Agresif is the act for hurts, attack, or payoff someone. Agresif will make uncomfortable the partner and hurrasment. Agresif arise from rude words, intonation, expression, or reflection with act.

10 Bina Nusantara University 10 Benefits : - More attention will get. Example :Democracy - Fear - Reaction fast Disadvantages : - Disturbia - Only obbey when the bos there - Not comfortable itself

11 Bina Nusantara University 11 Open = tell what you want with honest Two way communication = not only deliver but how to listening Respect = talk with honest and truth in good words not hurt somebody Equality = understanding two side Good will = asertif is purpose for success organization not personal

12 Bina Nusantara University 12 1.Change mindset that you are equal with your partner 2.Think carefully what do you want and what do you fell 3. Talk with simple and clear sentences 4. Attention the mimic, intonation, body language 5. Choose the best time 6. Think the possible things and prepare the anticipation

13 Bina Nusantara FINITO


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