Powerful Marketing Public Relations Hifni Alifahmi Email: alifahmi21@yahoo.com

Lifetime Messages Lifetime Songs: Pray (Justine Bieber) Everybody Hurts We are the World Another Day in Paradise You Raise Me Up (Josh Groban)

Marketing Public Relations Awards, Anniversaries Corporate Ad, PSA Sense of Marketing Kolaborasi CPR-MPR Community Marketing PR Powerful Marketing PR Marketing PR Planning Marketing PR Strategy Cause-Related Marketing Event Marketing Newsworthy Marketing PR Sense of Public Relations Sponsorship Marketing Virtual/Interactive Marketing PR

Outline Marketing PR #1 Kronologi dan Konsep Marketing PR (MPR). Publicity, Marketing & Relationship, Historical PR, Segitiga Emas MPR, Sense of PR in Advertising. Fungsi dan Posisi Marketing PR. Era Marketing PR, Fungsi Harmonisasi Iklan dan PR, Lima Model Kolaborasi Marketing dan PR. Marketing PR Tactics. A to Z Marketing PR Tactics.

Negative & Bad Publicity/PR

Mengapa Perlu Marketing PR? Pemasaran dan iklan hanya sebatas mengenalkan, membujuk dan menciptakan preferensi konsumen; Iklan dan promosi tidak bisa berjalan sendiri-sendiri; Perlu dukungan kredibilitas pesan-pesan kehumasan terhadap muatan informasi iklan dan promosi; Kini saatnya kolaborasi insan iklan dan promosi dengan pelaku kehumasan dalam merumuskan strategi dan taktik Humas Pemasaran yang efektif.

Marketing & Relationship Marketing is organizational function and a set of process for creating, communicating and delivering value to customers and for managing customer relationship in ways that benefit the organization and its stakeholders (American Marketing Association). Pemasaran adalah fungsi organisasi dan seperangkat proses untuk menciptakan, mengkomunikasikan dan memberikan nilai kepada pelanggan dan untuk mengelola hubungan pelanggan dengan cara yang menguntungkan organisasi dan para pemangku kepentingan (American Marketing Association). Source: Kotler & Keller, Marketing Management, 12e, 2006: 6. Belch & Belch, Advertising & Promotion: an IMC Perspective, 2007: 8.

Marketing & Relationship “The focus on customer relationships and value has led many companies to emphasize relationship marketing, which involves creating, maintaining, and enhancing long-term relationships with individual customers as well as other stakeholders for mutual benefit.” Fokus pada hubungan pelanggan dan nilai telah menyebabkan banyak perusahaan untuk menekankan hubungan pemasaran, yang melibatkan menciptakan, memelihara, dan meningkatkan hubungan jangka panjang dengan pelanggan individual maupun pemangku kepentingan lainnya untuk saling menguntungkan."

Historical Models of PR Characteristic Press Agentry*) Public Information Managerial Discipline Purpose Nature of communication Communications model Nature of research Quote Communications disciplines involved Period Propaganda One way complete, truth is not essential Source  Receiver Little if any Public be damned Publicity (propaganda) 1800-1899 Dissemination of information One-way, truth is important Little, readership readability Public be informed Publicity, media relations 1900-1940 Persuasion and/or mutual understanding/ accommodation Two-way, (im)balanced effects Feedback, ActorActor Formative attitude evaluation Public be influenced, involved/accommodated Publicity, media relations, employee communications, investor relations, general counsel, government affairs 1940-1990 *) Press Agentry = Publicity Source: Cornelissen (2004: 35).

Marketing Public Relations “Marketing Public Relations is the use of public relations strategies and techniques to achieve marketing objectives. The purpose of MPR is to gain awareness, stimulate sales, facilitate communication, and build relationship between consumers and companies & brands.” Pemasaran Public Relations adalah penggunaan strategi public relations dan teknik untuk mencapai tujuan pemasaran. Tujuan dari MPR adalah untuk mendapatkan kesadaran, merangsang penjualan, memudahkan komunikasi, dan membangun hubungan antara konsumen dan perusahaan & merek. The principal functions of MPR are the communication of credible information, the sponsorship, and the support of causes that benefit society. Thomas L. Harris, Value-Added Public Relations: the Secret Weapon of Integrated Marketing, 1998. Thomas L. Harris, The Marketer’s Guide to Public Relations in the 21st Century, 2006.

Marketing Public Relations “The principal functions of MPR are the communication of credible information, the sponsorship, and the support of causes that benefit society.” “Fungsi utama dari MPR adalah komunikasi informasi yang kredibel, sponsor, dan dukungan dari penyebab yang menguntungkan masyarakat."

Segitiga Emas Marketing PR Marketing Public Relations Spirit Sense Strategic Strategic Marketing Public Relations Marketing Public Relations Sense Spirit

Sense of PR in Advertising

Era Marketing Public Relations MegaMarketing (Philip Kotler, 1986) PR in the Marketing Mix, (Jordan Goldman, 1990) PENCILS: Publications, Events, News, Community Involvement, Identity Media, Lobbying, Social Investment (Philip Kotler, 1991) Relationship Marketing (Regis McKenna, 1993) Marketing Corporate Image (James R Gregory, 1993) Image Marketing (Joe Marconi, 1996) Reputation Marketing (Joe Marconi, 2002) Marketing Public Relations, Thomas L. Harris, 1991/1998/2006.

Kriteria Marketing PR Sentuhan pemasaran simpatik, humanis, peduli sehingga meraih dukungan publik: Mengundang empati-simpati masyarakat Bernilai berita tinggi sehingga muncul dalam publikasi media massa Nuansa spiritual 3N: Naluri, Nalar, Nurani Mengundang keterlibatan khalayak atau konsumen: stakeholder involvement Pedang bermata-dua: dua pistol penyampai pesan kehumasan dan kampanye pemasaran

Fungsi Harmonisasi Iklan-PR Harmonisasi iklan dan public relations, bukan rivalitas dalam strategi, anggaran dan implementasi program The Rise of PR? The Fall of Ads? Public Relations is the sun, uses the slow buildup, verbal, reaches somebody, other-directed, lives, inexpensive, favors new brands, likes new names, serious, credible, brand building. Advertising is the wind, uses the big bang, visual, reaches everybody, self-directed, dies, expensive, favors line extensions, likes old names, funny, incredible, brand maintenance. Source: Al Ries & Laura Ries, 2002

Marketing PR Sunlight Publikasi negatif bintang iklan Krishna Murti yang masuk penjara karena kasus. Brand endorser diganti oleh Syahrul Gunawan. Program promosi yang menggaet pelanggan secara berantai dan membangun komunitas ini bernilai PR.

Lima Model Kolaborasi Marketing & PR Mkt PR Mkt PR Separate but equal functions Equal but overlapping functions Mkt PR Mkt=PR PR Mkt Marketing as the dominant function PR as the dominant function Marketing & PR as the same function

Marketing PR: Multivitamin? Marketing PR perlu dimulai pada jaman normal atau saat aman/berjaya, bukan saat krisis. MPR dirancang untuk jangka panjang sebagai program berkesinambungan. MPR bukan antibiotik di masa genting/krisis. MPR adalah ibarat multivitamin untuk menjaga stamina yang prima.

A to Z Marketing PR Tactics Advertising, Anniversaries Annual Reports, Awards Audio-visual, Brochures Charities, Conferences Contests, Case Studies Books, Success Stories Demonstrations, E-mail Event Support, Direct-mail Fan Clubs, Festivals Grand Openings, Hotlines Interactive Software, Kits Interviews, Launching Letters to the Editors Mall Campaign, Milestones Media Tours, Multimedia News Conference/Release Open House, Endorsement

A to Z Marketing PR Tactics Personal Appearances Photos, Polls, Posters Product Placement Press Kits, Publications Public Service Ads Radio Promo, Road-shows Sampling, Software Special Events, Speeches Survey, Sponsorships Exhibitions, Icons/Mascot Newsletters, Newsgroups Promo Materials, Reprints Press Gathering, Sampling Seminars, Symposiums Spokespersons, Signage Video/Teleconferences Video News Release Trade-show, Website

Sports Marketing PR