Suko Widodo, Universitas Airlangga

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Transcript presentasi:

Suko Widodo, Universitas Airlangga Branding Sang Pustaka Suko Widodo, Universitas Airlangga skwdd@yahoo.com

skwdd@yahoo.com

SUKO WIDODO Pustakawan ? skwdd@yahoo.com

skwdd@yahoo.com

skwdd@yahoo.com

skwdd@yahoo.com

skwdd@yahoo.com skwdd@yahoo.com

skwdd@yahoo.com

skwdd@yahoo.com

suko widodo, 2015

suko widodo, 2015

suko widodo, 2015

Brand bukan sekedar logo atau nama, melainkan image atau persepsi seseorang tentang sesuatu(produk) Brand adalah kombinasi lengkap dari asosiasi yang orang bayangkan ketika mendengar sebuah nama atau produk skwdd@yahoo.com

Personal Branding adalah jawaban orang tentang“Who are You? skwdd@yahoo.com

Keberhasilan seseorang, 85% berhubungan langsung dengan kemampuan komunikasi dan ketrampilan menjalin hubungan dengan orang lain skwdd@yahoo.com

skwdd@yahoo.com

PROSES KOMUNIKASI suko widodo, 2016

suko widodo, 2016

Communication Law RESPECT EMPHATY AUDIBLE CLARITY HUMBLE skwdd@yahoo.com

Muhammad Kalend Osen skwdd@yahoo.com

Speaking is a vital component of professional life skwdd@yahoo.com

skwdd@yahoo.com

Know how to communicate (4) Know your self (1) Know your room (2) Know your client (3) Know how to communicate (4) skwdd@yahoo.com

10 Commandments of Great Customer Service Know who is boss Be a good listener Identify and anticipate needs Make customers feel important and appreciated Help customers understand your systems Appreciate the power of "Yes“ Know how to apologize Give more than expected Get regular feedback Treat employees well skwdd@yahoo.com

skwdd@yahoo.com

skwdd@yahoo.com

Terimakasih skwdd@yahoo.com