8 STEP QUALITY CONTROL Plan 1. Defining quality problem Do Check Action 1. Defining quality problem 2. Determining causes of problem 3. Identifying major causes 4. Design improvement Plan 5. Conduct improvement 6. Check improvement result 7. Create standardization 8. Defining next problem

POSSIBLE PROBLEMS ELECTED Behind output target repair Reprocess, Reshipment, Recheck Machine damage Unclear or difficult work instruction Unqualified input or raw material Excessive inventory Sudden work

QUALITY CONTROL TECHNIQUE/TOOL FLOWCHART 7 QUALITY CONTROL TOOL 7 MANAGEMENT TOOL STATISTICAL PROCESS CONTROL (SPC) VALUE ANALYSIS/VALUE ENGINEERING (VA/VE) MULTIVARIATE ANALYSIS DESIGN OF EXPERIMENT

Mother Board Production process Sample of Flow chart Mother Board Production process Incoming Material - PCB &- Component Fail Return to Vendor A QC Pass Auto Insertion Fail QC repair Pass Manual Insertion Fail Fail Auto Test Repairman QC repair Pass Board yang by pass auto test Pass Solder & Cleaning Send Fail QC repair Pass Touch Up Fail Pass repair QC A

7 QUALITY CONTROL TOOL 1. Checklist 2. Stratification 3. Graph and Map Control 4. Pareto Diagram 5. Cause-Effect Diagram 6. Histogram 7. Scatter diagram UCL LCL

Sample of Data sheet Data sheet for Defect/ product failure detect Product Name : Period : Number checked : Factory Name : Notification : Department/Section : Unit Name : Collector : TYPE OF DEFECT SUM SUB TOTAL GORESAN 32 //// //// //// //// //// //// // //// //// //// //// /// //// //// //// //// //// //// //// //// //// //// /// RETAK 23 GELEMBUNG 48 KELENGKAPAN 4 LAIN-LAIN 8 Total 115 NUMBER OF PRODUCT 86 REJECTED

Sample of Stratification :

Sample of Pareto Diagram Masalah MOUNT 14" Period 13-19 Des. 1996 134 100% 85% 120 90% 75% 80% 100 70% 54% 80 60% 50% Frequency 60 Percentage 40% 31% 40 30% 20% 20 10% 0% Lain-lain (11 items) Heater Suporter B/G Crack Heater/Alu mina Eve/Flare Crack Category

Sample of Line Chart Line Chart of IST defect 250 200 150 TEW 100 TEW1 MIB 50 1/3 1/6 1/9 12 15 18 21 24 28 31 January 1997

Sample of Bar Chart Menunjukkan berapa tinggi masing-masing bagian, relatif terhadap yang lain. Sumbu datar dapat berupa kategori atau waktu.

Contoh Grafik Lingkaran Explain the amount of each section compared to others

Sample of cause-effect diagram Analisa : Hasil ketik Banyak Salah - 25 Feb. 1997 Dibuat oleh : Tim A, VCR. MANUSIA METODA LOTUS KEAHLIAN BEBERAPA VERSI KONDISI FISIK WS4 BAHASA ASING SAKIT PROGRAM KOMPUTER PEMAHAMAN BID.KERJA KESUNGGUHAN SYMPHONI MENGETIK YANG MENGETIK KETELITIAN WAKTU SUASANA HATI KETELITIAN DIKETIK ORANG LAIN PEMBUAT NASKAH HASIL KETIKAN BANYAK SALAH PAGI SIANG PROGRAM TULISAN WAKTU MANUAL LISTRIK KETIK SUHU MESIN KETIK KERTAS SORE MALAM UKURAN DISKET RUANGAN MANUAL NON LISTRIK BISING SANTAI SALAH TIDAK JELAS MUSIK PROGRAM KENA VIRUS SUASANA DEKORASI KONSEP KOMPUTER INGGRIS SIBUK TEGANG MESIN RUSAK BANYAK INDONESIA PERANCIS MATERIAL LINGKUNGAN JERMAN BAHASA

Sample of Histogram

Scatter Diagram DEFINITION : A graph to show relationship between two variable BENEFIT: Identify the correlation of two variables, and the significance of it To determine the relationship found in cause-effect diagram

Sample of 7 tool : Scatter Diagram

Interrelationship Diagram 7 MANAGEMENT TOOLS Interrelationship Diagram 1. Affinity Diagram or KJ Method 2. 3. Tree Diagram / Systematic Diagram 4. Matrix Diagram 5. Prioritization Matrices 6. Process Decision Program Chart (PDPC) 7. . Arrow Diagram / Activity Network Diagram