PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: Expression of complaining and handling complainning

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: To communicate using english in intermediate level How to identify the expression of complain and respond in the dialogue STANDAR KOMPETENSI KOMPETENSI DASAR

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 1.The student should be able to recognize three forms of language 2.t he student should be able to use english language properly as a native speaker 3.The student shauld be able to communicate with an english native speaker 4.The student should be able to use condition type 2-3 and subjunctive properly TUJUAN PEMBELAJARAN

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 5 a.ComplainingComplaining b.Handling a complain MATERI AWAL

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 6 If you want to make compalining about something,remember that a direct complaint or criticism in english can sound rude or aggressive. The best way to make complain is by using indirect manner. Here some of the most common ones. 1.- I’m sorry I have to say this but I think the air condition in my room doesn’t work properly 2.- I’m sorry to bother you,but I think the there’s something wrong with my computer 3.- maybe you forgot to give me a change 4.- I think you might have forgott MATERI LANJUTAN

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 7 MATERI LANJUTAN 5.- Excuse me if I’m out of line, but your work has not been adequate lately 6.- There may have been a misunderstanding about the holiday plan 7.- I’m afraid I have to make complain. Some stuff has gone missing frommy room

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 8 b. Handling complain When people apologize, they normally say “Sorry” and offer to fix the situation 1. I’m sorry, I’ll get someone check it for you 2. Sorry to hear that I’ll send someone up 3. I do apologize.I ‘d like to offer you a 20 % discount off for our holiday program as a gesture of goodwill

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 9 Dear Sir We regret to inform you that one oy your consignment arrived in badly damaged Condition,its BF/46 containing 100 doz.onset the lid was broken and the case with its Content crushed.Its look as if some very heavy cargo had fallen on it.We have examined The boxes and find that about 46 dozen are in an unsaleable condition. Your faithfully MATERI AKHIR

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 10

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: Referensi 1.Get along english for vocational school grade XII Intermediate level 2. bahasa inggris untuk SMK Teknik REFERENSI

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: NAMA Dra hadirah NIP TEMPAT TUGAS.SMK Pelayaran pembangunan......Pontianak NAMA Dra hadirah NIP TEMPAT TUGAS.SMK Pelayaran pembangunan......Pontianak PENYUSUN