PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website:

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website:

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website:

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 5 There are some expressions that are commonly used for making and handling complaints. Expressions of making a complaint:  I am very dissapointed because...  I was not very pleased with the delivery of...  I was a little dissapointed when I received...  I was very upset with your service.  I’m afraid I have to make/register a complaint.  I’m afraid I have a complaint to make.

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 6  What seems to be the trouble?  What’s the trouble?  In what way have you been dissapointed?  Please, forgive us for this inconvenience.  We’re so sorry for the inconvenience.  We must apologise for the inconvenience.  Please accept our apology for the inconvenience.  I guarantee it won’t happen again.

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 7 Store Manager Deluxe Kitchenware Store Marlin Roads 15 – 16 Kota Baharu 2/17/09 Dear Sir, I am very sorry to have to write and complain to you about a microwave I bought at your shop last week. Even though the item was on sale, I thought it must be in a good working condition. A store, a big one with your reoutation is not expected to intentionally sell faulty goods to its customer.

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 8 I first attempted to use the microwave yesterday and, no sooner I plugged it in when it made as alarming crackling noise and then the indicator lamp was off and it stopped working. I touched the outer surface and there was no sign of getting warmer. This was a most unpleasant experience and could have been quite dangerous. All other electrical items in my house are working well. Therefore, I do not think that this is a problem of faulty electrical wiring. The problem is definitely a defective microwave

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 9 Here I enclose a copy of my receipt, model number of product, and the guarantee card. It is not easy for me to return to your shop as I live distance away. Thus, I would like a confirmation in writing as to the action you propose to take, before I visit you again. Thank you. Your sincerely Kim Wong

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: 10

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: REFERENSI Surfing English 3, for SMK/MAK Students, Technics Major, Twelfth Grade Based on Kurikulum Tingkat Satuan Pendidikan. Learning English 3, for SMK Students, non – Technic Major, Twelfth Grade.

PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) , Website: NAMA ANDINA KUSWINDARU DEWI, S.Pd TEMPAT TUGAS SMK MANDIRI NAMA ANDINA KUSWINDARU DEWI, S.Pd TEMPAT TUGAS SMK MANDIRI PENYUSUN