Komunikasi, Informasi, dan Edukasi MK Farmasi Komunitas Antonius NW Pratama Bag Farmasi Klinik dan Komunitas Fakultas Farmasi Univ Jember

Arti Komunikasi KBBI ko·mu·ni·ka·si n 1 pengiriman dan penerimaan pesan atau berita antara dua orang atau lebih sehingga pesan yg dimaksud dapat dipahami; hubungan; kontak; 2 perhubungan;

Arti Konseling KBBI kon·se·ling n 1 pemberian bimbingan oleh yg ahli kpd seseorang dng menggunakan metode psikologis dsb; pengarahan; 2 pemberian bantuan oleh konselor kpd konseli sedemikian rupa sehingga pemahaman thd kemampuan diri sendiri meningkat dl memecahkan berbagai masalah; penyuluhan

Arti Informasi KBBI in·for·ma·si n 1 penerangan; 2 pemberitahuan; kabar atau berita tt sesuatu; 3 Ling keseluruhan makna yg menunjang amanat yg terlihat dl bagian-bagian amanat itu;

Informasi ~ adalah sekumpulan fakta (data) yang diorganisasi dengan cara tertentu sehingga memiliki arti bagi si penerima. Kepada sejawat tenaga kesehatan?

Arti Edukasi KBBI edu·ka·si /édukasi/ n (perihal) pendidikan

Manfaat Komunikasi Efektif Improved adherence with medication use Increased satisfaction with their relationship with the pharmacist Greater likelihood that patients will ask for help when it is needed, resulting in fewer unaddressed side effects and adverse effects. Improve patient trust in pharmacist advice and education. (MacLeod-Glover, 2006)

How We Communicate Verbally  through words Visually  through the use of pictures or printed materials Kinesthetically  through body language Interpersonally  through social interaction Intrapersonally  within our self

Communication Process Intended message Sender Medium Receiver Received message (Quintrell, 1994)

Communication Process Intended message Sender Medium Receiver Received message As this medication will make you nauseated if taken with alcohol, you should avoid using alcohol while you are taking it. Avoid alcohol while taking this medication. Additional label on package Because of poor eyesight the patient cannot read the small print of additional label. Nill (Quintrell, 1994)

To ensure effective communication Five Ss Be sincere Simple Short Specific Summarize (MacLeod-Glover, 2006)

Be Sincere Pharmacist’s attitude will affect patient adherence and therapeutic outcome Genuineness, warmth, and openness

Keep communication simple, short, and specific Avoid unnecessary complexity Shorter words and sentences  recall more Three items of message The more specific the message or instructions, the more likely it will be adhered to

Summarize Repeating important messages “take home” messages Dosing instructions When to take How to take

Effective use of questioning To identify patient needs and drug related problems General and less personal at the beginning Open-ended vs close-ended questions Tips: The rate of questioning Never asking more than one question at a time

Listening Active listening is the basis for all good communication. (Quintrell, 1994)

Listening (Quintrell, 1994)

Listening (Quintrell, 1994)

Listening Perbedaan contoh 1 dan 2?

Managing personal space The distance needs to create some privacy Too far: allow others to hear Rule of thumb: to stand an arm’s length away

Body language Most of what we communicate happens through our body language Ways to increase the effectiveness of communication: Eye contact Leaning toward the patients Having a relaxed posture (uncrossing arms, removing hands from pockets)

Empathy Putting yourself in the patient’s situation Feel awkward at first

Communication barriers Environmental barriers: Accessibility to the pharmacist, lack of quiet, private space to speak with patients Lack of time to engage in meaningful discussion with patients

Communication barriers Patient barriers Lack of awareness of or respect for the pharmacist’s role Language difficulties Feeling uncomfortable asking questions about their medication or health issue To overcome: Supplement with print materials Maintain eye contact Encourage patients to ask questions

Communication barriers Personal barriers Lack of confidence in their leadership and advisory Lack of knowledge about drugs or px history Inability to respond to patient cues Shyness Lack of awareness of cultural differences To overcome: Ensure to be easily identifiable as the pharmacist Develop an effective patient interview style

KIE Efektivitas Obat Obat bebas atau resep? Tanyakan keluhan pasien Tanyakan diagnosis dokter Sampaikan indikasi obat sesuai dengan keluhan atau diagnosis Edukasi cara penggunaan

KIE Efek Samping Obat Cardiovascular, CNS, dermatologic, endocrine & metabolic, GI Sampaikan yang penting DIH: persentase

KIE Efek Samping Obat Fever due to drugs: Most common: Barbiturates, Penicillins, Phenytoin, Sulfonamides Less common: Allopurinol, Antihistamines, Folic acid, Imipenem, NSAIDs, Rifampin

KIE Efek Samping Obat Discoloration of urine Black : Levodopa, Primaquine Orange: Rifampin, Rifabutin, Warfarin Pink: Aspirin, Metformin Red: Heparin, Ibuprofen, Phenytoin, Rifampin

KIE Efek Samping Obat Discoloration of feces Black: Aspirin, Antacids Blue: Chloramphenicol Dark-brown: Dexamethasone Green: Iron Pink: Anticoagulants, Aspirin

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