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11/7/2009 adi wiratno, advanced management accounting MEASURING CUSTOMER, INTERNAL BUSINESS PROCESS, AND EMPLOYEE PERFORMANCE.

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Presentasi berjudul: "11/7/2009 adi wiratno, advanced management accounting MEASURING CUSTOMER, INTERNAL BUSINESS PROCESS, AND EMPLOYEE PERFORMANCE."— Transcript presentasi:

1 11/7/2009 adi wiratno, advanced management accounting MEASURING CUSTOMER, INTERNAL BUSINESS PROCESS, AND EMPLOYEE PERFORMANCE

2 PANGSA PASAR PROFITABILITA S PELANGGAN RETENSI PELANGGAN AKUISISI PELANGGAN KEPUASAN PELANGGAN 11/7/2009 adi wiratno, advanced management accounting

3 PROSES INOVASI. Kenali Pasar.Ciptakan Produk PROSES OPERASI. Bangun Produk.Luncurkan Produk PROSES LAYANAN PURNA JUAL Layani Pelanggan KEBUTUHAN PELANGGAN TERPUASKAN KEBUTUHAN PELANGGAN DIIDENTIFIKA SI 11/7/2009 adi wiratno, advanced management accounting

4 HASIL PRODUKTIVIT AS PEKERJA RETENSI PEKERJA KEPUASAN PEKERJA Kompetensi Staf Infrastruktur Teknologi Iklim Untuk Bertindak 11/7/2009 adi wiratno, advanced management accounting

5 Buat Ringkasan : Chapter 12 Chapter 13 Chapter 14 11/7/2009 adi wiratno, advanced management accounting

6 11/7/2009 adi wiratno, advanced management accounting


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