1Drs. Suhartono MBA., MA . PhD (cand) Source: Shein (2011) Strategic ChangeDrs. Suhartono MBA., MA . PhD (cand)Source: Shein (2011)
2Process Models of Organization Change Immanent program: naturally senantiasa ada; ya memang seharusnay begitu. Purposeful enactment: ada ketidak puasan internal; Population scarcity: ada kelangkaan sehingga terjadi persaingan; pluralism: adanya pandangan yang berbeda mengenai apa yang dilakukan sekarang. Kompetisi itu lawan vs kompetisi itu teman
3Teological + Dialectical = Innovation + perubahan Paradigma teknologi dan perbedaan = Revolution; Life cycle + Evolution = Efficiency + Outsourcing / strategic alliance (perubahan paradigma pasar atau pesaing) = Evolution .
5The Dimensions of Strategic Change Content (the what)Assessment of choice ofproducts/servicesObjectives and assumptionsTargets and evaluationProcess (the how)Change managersModels of changeFormulation/implementationPattern through timeInternalResourcesCapabilitiesCultureOrgzl PoliticsContext(the why)ExternalEconomicPoliticalSocial4
6Strategic Change: The Paradox of Revolution and Evolution DISCONTINUOUS CHANGE CONTINUOUS CHANGEEmphasis on Revolution over evolution Evolution over revolutionStrategic change as Disruptive innovation/turnaround Uninterrupted improvementChange process Creative destruction Organic adaptationChange magnitude Radical, comprehensive, dramatic Moderate, piecemeal, undramaticPace of change Abrupt, unsteady, intermittent Gradual, steady, constantChange requires Sudden break with status quo Permanent learning and flexibilityEnvironmental jolts Trigger shock therapy Require continuous adjustmentChange pattern Punctuated equilibrium (Equilib Gradual developmentis not the ends)Punct10
8Resistance to Change (Connor, 1995) Lack of Trust: distrust of the people who propose it.Belief that change is unnecessary: if the current way of doing things has been successful in the past and there is no clear evidence of serious problems that require major change.Belief that the change is not feasible: It seems unlikely to succeed.Economic threats; personal loss of income, benefit, or job security.Relative high cost: cost higher than benefit.Fear of personal failure: some expertise obsolete and new ones that may prove too difficult to master.Loss of status and power: shift in relative power and status of individual and subunits.Threat to values and ideals: inconsistent with strong values and ideals.Resentment of interference: do not want to be controlled by others.
9Reactions To Change Denial Confusion Loss Anger “People fear the uncertainties of change. The slightest suggestion that things won’t stay the same can cause panic…but the real problem isn’t the change…it’s people’s reaction to that change.”-Dr. Alan Zimmerman
10Individual Perception and Changes (Satier Model) IntegrationDENIALCOMMITMENTPemungkiranUnderstandingKINERJAShockExperimentationFrustasiAcceptanceRESISTANCEEXPLORATIONWAKTU
11Mengenali Fase Perubahan Persepsi DenialTidak percayaApatisTidak pekaAda aktivitas tapi tidak ada kelanjutanResistanceKemarahanDepresiPembangkanganMenyalahkanAbsenExplorationBerambisiOver preparation (banyak rencana)Kebingungan mengenai prioritasTidak terkoordinasi, bekerja sendiri-sendiri.CommitmentFokus pada hasilPaham benar mengenai langkah apa selanjutnyaAda kepuasan kerjaBersiap dengan perubahan lebih lanjutPercaya-diri ata kemampuan beradaptasi atas perubahan.
12PrinsipActing better than planning (tindak lanjut lebih membuktikan dari pada rencana). Perbaiki Kesiapan Berubah dan Pakailah cara Komunikasi sesuai perkembangan Persepsi Karyawan dalam setiap tahapan berubah.Think Big, Start Small, Act Now (Bergagasan besar, dan segera mulai dari yang bisa dikerjakan walaupun kecil).Mulai dengan antusias sejak awal. Ajak staff yang antusias di awal implementasi.Jangan mengharap semua langsung berubah pada saat inisiasi.Berikan bantuan dan dukungan setelah inisiasi.Berikan penghargaan / pujian untuk setiap langkah keberhasilan walau itu langkah yang (masih) kecil.
13Komunikasi dan Perubahan DENIALRESISTANCEEXPLORATIONCOMMITMENTTellAsk
14Denial - TellConfront: Hadapkan pada kenyataan mengenai adanya tuntutan perubahan.Explain: Jelaskan alasan keharusan berubah.Explore: Gali perubahan sikap dan perilaku apa yang diperlukan.Show: tunjukan sikap dan perilaku apa yang harus lakukan.Allow: berikan waktu untuk mencerna dan merasakan perubahan yang dibutuhkan.
15Resistance - AskListen: dengarkan apa yang menjadi keprihatinan dan kekawatiran staff dan tawarkan support.Acknowledge: Maklumi perasaan dan kegundahan.Allow: dengarkan dan lapangkan dada untuk menerima komplain.Support: ikutlah berempati atas suatu kerugian atas perubahan yang terjadi.Bersegera: menanggapi sesuatu hasil dari usaha berubah, walau sekecil apa pun.
16Exploration - Tell Konsentrasi pada prioritas perubahan. Fokuskan pada setiap tahap prioritas.Tentukan ukuran keberhasilan untuk setiap prioritas.Pandu, latih, dan dampingi langkah-langkah berubah.Mulai mengaktifkan pembentukan tim kerjasama.
17Commitment - AskAkui dan rayakan sukses yang dicapai oleh seseorang atau tim, berikan penghargaan (tidak harus materi) untuk setiap kemajuan dan keberhasilah.Umpan Balik: diberikan sepanjang perubahan sedang berjalan.Rencana ke depan berbagai kemungkinan perubahan berikutnya.Membangun kerjasama tim yang telah ada agar lebih solid dan lebih kuat lagi.
18Komunikasi dalam Perubahan DENIALRESISTANCEEXPLORATIONCOMMITMENTTellAskBerurut, Jangan Meloncat
19takut dengan perubahan TOLONG ACUNGKAN TANGAN Berapa banyak dari Anda di sini sebetulnya yang TAKUT dengan PERUBAHAN?Kalau ada merasatakut dengan perubahanTOLONG ACUNGKAN TANGAN
20Berapa banyak menurut anda ORANG-ORANG di luar sana yang takut dengan perubahan? Kalau anda pikir banyak orang lain takut (dengan perubahan),TOLONG ACUNGKAN TANGAN
21Fakta apakah yang berbicara mengenai ‘pengakuan’ tadi? Kebanyakan dari kita takut pada perubahan. Bahkan ketakutan itu lebih besar dari pada apa yang kita ingin akui terhadap diri sendiri.
22Kita sering lupa melihat diri sendiri pada saat melihat ‘banyak orang’ Apa yang kita persepsikan mengenai kebanyakan orang, sebenarnya merupakan reflek-pikir (mirroring) bahwa kita sendiri seperti yang kita pikirkan mengenai orang-orang lain tersebut.
23“Perhaps the only person who likes change is a wet baby.”Anonymous
28Who does not want to change. HEM?Who does not want to change.“It’s Not Fair!”
29HAW?Who is startled by change, but then laughs at himself, changes and moves on to enjoy New Cheese.
30The Sniff, Scurry, Hem & Haw Parts of OurselvesWe may have a little bit of each of these characters in us—which we can use to help us deal with change.
31Diffusion of Innovations Social ChangeDiffusion of InnovationsSource: Rogers, Everett M. Diffusion of Innovations, Fifth Edition. NY: Free Press.
32Social Change Adopter Categories People and organizations typically can be classified according to the timing of their adoption of new innovations.Innovators: Adventuresome, high risk.Early adopters: Thoughtful, early adoption.Early majority: The first to follow the lead of opinion leaders.Late majority: Responding to pressure to adopt.Laggards: Do not adopt for a variety of reasons.
34From a study of German banks adopting 12 new communication technologies. Superimposed is the diffusion curve.Innovativeness score was defined by the size of the bank (larger were more innovative, and slack—more resources than are needed to meet its technical goals (more assets led to more innovativeness).
35Social Change Definitions An innovation is an idea, practice, or object that is perceived as new. What might seem familiar to some is new to others. Innovations can be material or nonmaterial.Diffusion is a process whereby an: (1) innovation is (2) communicated through certain channels (3) over time (4) within social systems.Creating social change requires: (1) a flexible political system (democracy), (2) a willingness to change by people, and (3) a process of mobilizing resources for change.
36Social Change The Innovation-Decision Process People and organizations typically follow a predictable process of steps in adopting innovations.Knowledge: Information acquisition.Persuasion: Evaluation of information based upon the opinions of others.Decision: The acceptance of the innovation as a good idea.Implementation: Trying out the innovation.Confirmation: Deciding to permanently adopt the innovation.
37Two-Step Flow of Communication and Adopter Categories EarlyAdoptersScurryEarlyMajorityHawInnovatorsSniffyPotential targetaudiencesOpinionleader(s)Opinion recipient 1Opinion recipient 2Opinion recipient 3Company Message
38Characteristics of Opinion Leaders in contrast with their followers More like, than unlike, their followersMore technically competentMore socially accessibleMore cosmopolitanMore innovative (receptive to change)Higher media exposure (more informed)Higher social statusMore conformist with social norms and values
39Clinical investigation and testing Extent of NHS useInnovationBasic researchApplied researchTargeted developmentFirst human useClinical trialsEarly adoptionLate adoptionAccepted practice(or disuse)Applied R&DClinical investigation and testingDiffusionDevelopmentInnovatorsEarlyadoptersmajorityLateTimeMainly reacting to ‘push’Innovations pushed from industryDH NEAT programmeSBRI?DTI fundingResearch CouncilsIndustry funded
41Social Change The Keys to Gaining Adoption of Innovations. Education (information dissemination) is a necessary, but not sufficient factor of adoption.People are understandably skeptical at first.Opponents will disseminate negative information.Negative information carries disproportionate weight in the short run.Persuasion by opinion leaders can overcome skepticism and the negative inputs of opponents.Opinion leaders are respected, outside agencies with no perceived vested interest in the innovation.
42Social Change The Diffusion Effect. Persuasion by Opinion Leaders. Opinion leader adoption deems the innovation as “ok.”The new idea/practice becomes socially acceptable.Persuasion by Group Influence.As more and more persons adopt, social pressure builds for others to adopt.What once was “deviant” becomes “expected.”
43Model of Transformational Leadership Bass (1985) TL motivates followers beyond the expected by:raising consciousness about the value and importance of specific and idealized goalstranscending self-interest for the good of the team or organizationaddressing higher-level needsAutho-piloting Leadership = Liassez-Faire
44Transformational Leadership Factors Leaders who exhibit TL:have a strong set of internal values & idealsare effective in motivating followers to support greater good over self-interest
47Guidelines for Transformational Leadership (Yukl) Articulate a clear and appealing vision.Explain how the vision can be attained.Act confident and optimistic.Express confidence in followers.Use dramatic, symbolic actions to emphasize key values.Lead by example.Empower people to achieve the vision.
49The dynamics of change ‘paradigm’ Developmentof strategyImplementationCorporateperformanceThe paradigmifunsatisfactoryStep 1Tighter controlStep 2Reconstruct or developnew strategyStep 3Abandon paradigmand adopt a new one277
50Early Warning Signs Early Warning Signs In order to prevent these internal and external causes of distress from festering until it is too late, effective management teams must proactively look for potential challenges, because the sooner they are identified, the greater the likelihood that management can address them successfully.Companies should remain vigilant by using four major analyses:management analysis,trend analysis,industry analysis, anddiagnostic and prediction models.
51Management Analysis Management Analysis As the most common cause of internal distress, it should come as no surprise that management of a struggling company should be subject to a rigorous analysis to determine whether it has the personnel and skills in place to handle challenges.
52Trend AnalysisOne of the best ways to determine whether a company is heading for trouble is to analyze the trends in its operating and financial performance.In postwar Japan, Dr. W. Edwards Deming used trend analysis as a way to help then - struggling Japanese car manufacturers produce high - quality products, with the key observation that a trend is often more important than the actual numbers.
54Industry and Product Analysis In addition to monitoring trends in a company’s own performance, managers should use benchmarking to see where a company stands in relation to its peers.Though no set of comparables will ever be perfectly equivalent, it is valuable to see how a company is performing compared to the best, mean, or median performers in its field.
56and SALES VOLUME TR AR Rev MR PowerPoint Slides Prepared by Robert F. Brooker, Ph.D. Slide 5656
57Sky Digital Amount of change Environmental change Strategic change Time20
58On-digital Amount of change Environmental change Strategic change Time 20
59Diagnostic and Prediction Models Finally, several diagnostic and prediction models exist to assist in the analysis of a company ’s situation.Naturally, these models work on a “ garbage in, garbage out ” basis, so any inputs, such as financial data, must be heavily scrutinized to ensure that they drive the proper conclusions.
61Condition and Causes of Distress External CausesAs the name suggests, external causes represent exogenous shocks to all or a significant part of the company, sending management into a tailspin / chaos. Here are some common external causes of companies ’ declines:Economic DownturnsIndustry-wide IssuesShifts in Consumer DemandChanges in TechnologyGovernment RegulationChanging Interest RatesChanges in Business Model
62Internal CausesThough managers are naturally eager to point to external causes so as to deflect blame, a study suggested that causes of distress coming from within the company are six times more likely to cause a firm ’ s failure.Blind Pursuit of GrowthOverextension of CreditInsufficient CapitalFraud and DishonestyProduct Issues
63Cash Flow Timing Across the Organizational Life Cycle The gap between cash outlay for salaries and supplies that occurs later in a company’s life (G2) typically exceeds that same gap earlier (G1).Cashflow adalah lebih penting sebagai indicator potensi bangkut atau tidak.
64Cash-flow Healthiness Fixed Charge Coverage Ratio (FCCR) = Cash Flow / Fixed ChargesFunded Debt to EBITDA = Funded Debt / EBITDACurrent Ratio = Current Assets / Current LiabilitiesTangible Net Worth = Tangible Assets − Total Liabilities
65Typical Covenants Tripped by Downturns Fixed Charge Coverage Ratio (FCCR) = Cash Flow / Fixed ChargesThe fixed charge coverage ratio measures a company’s ability to pay its fixed expenses, typically comprising interest expense, the current portion of long - term debt, capitalized leases, and rents.Lenders often insist on a minimum FCCR of, for example, 2.0x, indicating that cash flow divided by agreed - upon fixed charges must equal or exceed 2.0, with cash flow measured quarterly on a rolling four - quarter basis and adjusted for any unusual or one - time items.
66Typical Covenants Tripped by Downturns Funded Debt to EBITDA = Funded Debt / EBITDALike many such measures, this ratio uses earnings before interest, taxes, depreciation, and amortization (EBITDA) as a proxy for cash-flow and compares it to the company’s leverage as represented by funded debt, which consists of outstanding debt, any deferred purchases, and capitalized leases.Banks require that this ratio not exceed a specified maximum ratio. Funded debt to EBITDA is expressed as a maximum ratio, such as 4.0x, indicating that funded debt may not exceed four times EBITDA for a similar four - quarter rolling period.
67Typical Covenants Tripped by Downturns Current Ratio = Current Assets / Current LiabilitiesThe current ratio measures a company ’ s ability to pay the liabilities it reports as due in the next twelve months, as represented under generally accepted accounting principles (GAAP) by its current liabilities, possibly excluding the current portion of long – term debt.It assumes that the company’s reported current assets will be used to pay those expenses, so it simply sets a minimum threshold of current assets divided by current liabilities such as 1.5x.
68Typical Covenants Tripped by Downturns Tangible Net Worth = Tangible Assets − Total LiabilitiesThis figure (also equal to total equity less intangible assets) represents a cushion of sorts for lenders, assuming that assets could be monetized at their book values to cover the company ’ s liabilities.However, as noted here and in Chapter Four as well, GAAP accounting will differ significantly from actual market values, so this covenant should be treated with caution.
74Model of Transformational Leadership Bass (1985) TL motivates followers beyond the expected by:raising consciousness about the value and importance of specific and idealized goalstranscending self-interest for the good of the team or organizationaddressing higher-level needsAutho-piloting Leadership = Liassez-Faire
75Transformational Leadership Factors Leaders who exhibit TL:have a strong set of internal values & idealsare effective in motivating followers to support greater good over self-interest
78Guidelines for Transformational Leadership (Yukl) Articulate a clear and appealing vision.Explain how the vision can be attained.Act confident and optimistic.Express confidence in followers.Use dramatic, symbolic actions to emphasize key values.Lead by example.Empower people to achieve the vision.