KOMUNIKASI EFEKTIF Pertemuan 6 Matakuliah : V0212 - Psikologi Pelayanan Tahun : 2009 KOMUNIKASI EFEKTIF Pertemuan 6

KOMUNIKASI Komunikasi sebagai alat penyampaian ide,pikiran,perasaan dan kebutuhan kita Komunikasi mencakup penyampaian informasi dapat dilakukan melalui : tindakan,sikap,bahasa tubuh,ekspresi wajah,maupun kinerja sehari-hari Bina Nusantara University

Pengirim berita/sender Penerima berita/receiver Berita/message Elemen Komunikasi Pengirim berita/sender Penerima berita/receiver Berita/message Channel atau media Bina Nusantara University

Verbal ( lisan & tulisan ) Communication Non Verbal Body language Mimic Expression etc Bina Nusantara University

Barries in Communication Worries Introvert Tools Feedback Mind Perception Concentration Noise Language Etc Barries in Communication Bina Nusantara University

Communication Skill Ketrampilan mendengar aktif a. Sabar menunggu sampai pembicara selesai b. Tidak memotong pembicaraan kecuali pembicara melantur c. Fokus dan perhatian pada pembicara d. Menatap mata lawan bicara 2. Ketrampilan membuat kalimat 3. Ketrampilan kerja sama Bina Nusantara University

TYPE OF COMMUNICATION 1. Agresif 2. Submisif 3. Pasif-agresif 4. Asertif Bina Nusantara University

AGRESIF Agresif is the act for hurts, attack, or payoff someone. Agresif will make uncomfortable the partner and hurrasment. Agresif arise from rude words, intonation, expression, or reflection with act. Bina Nusantara University

Benefits and Disadvantage of Agresif More attention will get. Example :Democracy Fear Reaction fast Disadvantages : Disturbia Only obbey when the bos there Not comfortable itself Bina Nusantara University

ASERTIF Open = tell what you want with honest Two way communication = not only deliver but how to listening Respect = talk with honest and truth in good words not hurt somebody Equality = understanding two side Good will = asertif is purpose for success organization not personal Bina Nusantara University

HOW TO BE ASERTIF Change mindset that you are equal with your partner Think carefully what do you want and what do you fell Talk with simple and clear sentences Attention the mimic, intonation, body language Choose the best time Think the possible things and prepare the anticipation Bina Nusantara University

FINITO Bina Nusantara