ROOM SERVICE COMPETENCE : ART, HANDICRAFT & TOURISM STUDY PROGRAM : TATA BOGA SKILL COMPETENCE : JASA BOGA STANDARD COMPETENCE : Serving Food and Beverages BASIC COMPETENCE : Preparing Room Service

Seni Kerajinan dan Pariwisata ROOM SERVICE Room Service Organization Function of Room Service Structures of Room Service Operation of Room Service Equipment of Room Service Taking the order Preparing and Wrapping cutleries on tray Preparing tray for breakfast Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata Room Service Organization For guest who want to enjoy their food and beverages in their room. To accomplish their willing, there is a division called Room Service. Room service also serve Food and Beverages in other places in the hotel such as at the Lobby, Store and Office in the Hotel. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata B. Function of Room Service Selling food and beverages to the Hotel’s rooms. Taking the order, preparing, serving in room and clear up equipments used from the room. Taking and raising the profit of the Hotel. Keep the good name of the hotel. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata C. Structures of Room Service Room Service Manager (head waiter/head waitress) Room Service Captain Room Service Order Taker Room Service Waiters Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata D. Operation of Room Service Commonly Room Service operate in 24 hours for serving breakfast, lunch, dinner and supper. Roush hour at room service commonly happens at breakfast. Room service also have certain duties, they are: 1) Preparing fruits, beverages and others in VIP rooms or in certain room (President rooms). 2) Supply the guest’s meal (lunch boxes) and beverages while they are making a tour. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata Just like in the Retaurant and bar, the main duties of Room Service also includes : 1. Preparation Preparing and arranging equipments needed, 2. Order taking Taking and record guest order accurately, 3. Service Serving food and beverage precisely and correctly, 4. Clear-up Taking and checking all equipments which had been used and take it to the sink. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata E. Equipments of Room Service Equipments used such as chinaware, glassware, silverware and linen. The special and important equipment that commonly used as room service equipment office are : Telephone Time Stamp Room Rack Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata F. Taking Order Commonly there are two methods for ordering food through Room Service : 1. Written: By writing it out on the list menu supplied. This method commonly used for ordering breakfast by using breakfast menu (Door Knob Menu). Based on the order written on the menu list, the order taker will record it on the order pad. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata 2. Orally : Beside the previous method, guest can also order food and beverage directly to the room service division through telephone. The order by phone will be taken and written by order taker on the order pad. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata There are two methods used for recording food and beverage order. The methods are : a. Duplicate checking system The order taker makes two order pads. The first order pad given to the kitchen for taking food or Bar for taking beverage. The second order pad given to the cashier for making the bill. Triplicate checking system In this method, the order taker makes three order pads. The First and second order pad given to the kitchen and cashier. The third order pad used by the waiter for preparing equipment needed for serving food and beverage. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata G. Preparing and Wrapping Eating Equipment on Tray Preparing tray for tea or coffee means arranging all kinds of equipment and supplies needed for serving tea or coffee at the guest’s room on tray. Kinds of equipment & supplies needed for serving tea or coffee are : 1. Tea Tray: a. Tray of salver b. Tray of cloth c. Tea Pot d. Hot water jug e. Milk/cream jug f. Special dish for lemon g. Slop basin h. Tea strainer i. Tea cup & saucer j. Tea spoon 2. Coffee Tray: 1. Tray or salver 2. Tray cloth 3. Coffee cup & saucer 4. Coffee spoon 5. Sugar bowl 6. Coffee pot 7. Milk/cream jug Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata 3. How to arrange equipment & supplies on tray : Choose tray/salver Cover the tray with cloth c. Fill on the tray/salver Put the equipment such as: tea cup and saucer with spoon, sugar bowl with underliner and tea spoon, tea strainer, slop basin, hot water jug; milk jug/creamer, special dish for lemon, etc Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata H. Preparing Tray for Breakfast 1. For Continental Breakfast: a. Tray b. Tray cloth c. Bread & butter plate d. Bread & butter knife e. Napkin f. Bread basket/dessert plate + napkin or toast rack g. Butter dish h. Preserve dish + tea spoon i. Tea/coffee cup, saucer and tea spoon j. Sugar bowl dan tea spoon k. Tea pot/coffee pot l. Milk cream jug m. Special dish for lemon if we serve tea Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata 2. Full or American breakfast : a. Tray b. Tray cloth c. Dinner knife and dinner fork d. Fish knife dan fish fork (sesuai dengan pesanan) e. Dessert spoon and dessert fork f. Dessert knife g. Bread & Butter plate h. Tea cup, saucer and tea spoon i. Slop basin j. Tea strainer k. Milk/cream jug l. Lemon dish m. Sugar bowl & Tea spoon n. Tea pot/coffee pot o. Butter dish p. Preserve dish + tea spoon q. Cruet : Salt & Pepper r. Guest’s napkin s. Bread basket/dessert plate + napkin/toast rack Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata 3. For Full Breakfast Serving in various kinds. Put the napkin on the middle under the tray Put the dinner knife on the right of the napkin and dinner fork on the left of the napkin, it is about 1 cm. Arrange another equipment based on the menu ordered and arrange it just like in restaurant table. Kinds of equipment and supplies such as; tea cup, saucer tea spoon, coffee or tea pot, hot water jug, creamer/milk jug, lemon dish, sugar bowl, bread basket, arrange it just like we serve for continental breakfast. Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata Explain the steps of Room service based on the picture given! Seni Kerajinan dan Pariwisata

Seni Kerajinan dan Pariwisata Thank You Seni Kerajinan dan Pariwisata