Menerima & Memproses Reservasi Menerima Permintaan Reservasi Created by julie
SUMMARY Terdapat tiga pengertian hotel yaitu : a. AHMA b. Oxford c. SK Memparpostel 2. Seksi yang ada di Kantor Depan : a. Reservation Section d. Telephone Operator Section b. Reception Section e. Porter Service c. Information Section f. FO Cashier Created by julie
Tugas & Tanggung Jawab Tugas dan tanggung jawab seksi reservasi di mulai dari memproses penjualan kamar melalui pemesanan kamar dengan mempromosikan fasilitas hotel. Kemudian memproses tamu yang waiting list dan memproses jika ada pembaharuan reservasi dan mencatat metode pembayaran untuk tamu individual dan grup, terakhir mengarsip semua dokumen pemesanan kamar Created by julie
Media & Sumber Reservasi Individual Travel Agent Airlines Company Office Hotels Media Reservasi Personal Letter Telphone Telex / fax Hotel Chain Created by julie
Klasifikasi Reservasi Jenis Jenis Reservasi New Amanded / Change Confirmed Cancellation Guarantee Non Guarantee Klasifikasi Reservasi Individual Group Conference Created by julie
Morning Preparation Memeriksa Reservation Chart Menghitung room sold available Memberiksa berkas tamu yang akan datang besok hari Mempersiapkan formulir dan ATK Menangani pemesanan kamar baik tamu individual dan tamu grup Created by julie
Tugas Buatlah percakapan dalam Bahasa Inggris berdasarkan informasi berikut ini Mr. P Silverman who works to Nikko Osaka Hotel as Overseas Training will be check in August 10 for a five – night stay. His address is 2245 Bay View San Fransisco CA 90412. His bussiness phone is (415) 5551768 and his residence is (415) 5558766 He will guarantee the Reservation to his Amex Card 660217680008, expiring 12/2012 the cardholder’s neme is Mr. Paul Silverman. The reservation was requested by his secretary Ms. Sandy. Your client plans to arrive at 7 pm, Mr. Silverman who is travelling alone, request a room with the hotel highest level of luxury and service Created by julie
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