10CONTOH SPESIFIKASI KURSI TK No. MetrikKebutuhanMetrikKepentinganSatuan1Berat total5kg2Bahan penunjang untuk menahan bergesernya kursi3ListPemilihan desain yang amanSubj.44, 21, 22Pemilihan bahan bakuList.Dimensi kursicm6Alat untuk merawat
1177, 8Ada fungsi tambahan lain4List8Ukuran rakcm29Ukuran lacicm3109, 20Disesuaikan dengan ukuran dimensi tubuh anak5cm11Ukuran gambar12Pemilihan gambarSubj.13Pemilihan warna yang serasi3
121413, 14Pemilihan bahan cat3Subj.1516Waktu untuk melipat kursi5detik15, 17Waktu untuk membongkar/merakit kursi417Pemilihan sambungan yang aman18Dimensi kursi ketika dilipatcm19Kekuatan untuk menahan beban beratkg2021Ukuran jok
13Q F D (QUALITY FUNCTION DEPLOYMENT) BUKU :QFD by : Lou CohenOperation mgt by : Heizer, Jay, Render, Barry
14Quality Function Deployment Identify customer wantsIdentify how the good/service will satisfy customer wantsRelate customer wants to product howsIdentify relationships between the firm’s howsDevelop importance ratingsEvaluate competing products
16House of Quality Sequence Indicates How to Deploy Resources to Achieve Customer Requirements
17Idea Generation Stage Provides basis for entry into market Sources of ideasMarket need (60-80%); engineering & operations (20%); technology; competitors; inventions; employeesFollows from marketing strategyIdentifies, defines, & selects best market opportunitiesOne notion which might be discussed at this stage is the attempts by manufacturers to add information to an existing good rather than develop a new good.
18Customer Requirements Stage Identifies & positions key product benefitsStated in core benefits proposition (CBP)Example: Long lasting with more power (Sears’ Die Hard Battery)House of QualityCustomer RequirementsProduct CharacteristicsIdentifies detailed list of product attributes desired by customerFocus groups or 1-on-1 interviewsHere begins the attempt to link the product directly with the customer.You might specify a product and ask students to identify first the attributes of interest to the customer, and second the “benefits” to the customer.
19Functional Specification Stage Defines product in terms of how the product would meet desired attributesIdentifies product’s engineering characteristicsExample: printer noise (dB)Prioritizes engineering characteristicsMay rate product comparedto competitors’House of QualityCustomer RequirementsProduct CharacteristicsAt this point we have to start adding precision to our specifications. If we want a product to be “easy to use,” what exactly does that mean? To use by whom? With what level of preparation? Etc.
20Product Specification Stage Determines how product will be madeGives product’s physical specificationsExample: Dimensions, material etc.Defined by engineering drawingDone often on computerComputer-AidedDesign (CAD)House of QualityProductCharacteristicsComponent SpecificationsAt this point, we have to develop the information necessary to actually produce the product - and, to know that it has been produced appropriately.
21Quality Function Deployment Product design process using cross-functional teamsMarketing, engineering, manufacturingTranslates customer preferences into specific product characteristicsInvolves creating 4 tabular ‘Matrices’ or ‘Houses’Breakdown product design into increasing levels of detail
23House of Quality Example High relationship Medium relationship Low RelationshipCustomerRequirementsImportanceTarget Values
24House of Quality Example High relationship Medium relationship Low RelationshipTarget ValuesLight weightEasy to useReliableWhat the customer desires (‘wall’)AluminumPartsAutoFocusExposureCustomerRequirementsImportance
25House of Quality Example Average customer importance ratingCustomerRequirementsCustomerImportanceAluminumPartsAutoFocusAutoExposureLight weight32Easy to useReliable1Target ValuesHigh relationship Medium relationship Low Relationship
26House of Quality Example High relationship Medium relationship Low RelationshipCustomerRequirementsImportanceLight weightEasy to useReliableAluminumPartsAutoFocusExposure321Relationship between customer attributes & engineering characteristics (‘rooms’)
27House of Quality Example Target values for engineering characteristics (‘basement’);key outputCustomerRequirementsCustomerImportanceAluminumPartsAutoFocusAutoExposureLight weight3Easy to use2Reliable1Target Values511High relationship Medium relationship Low Relationship
28House of Quality Example High relationship Medium relationship Low RelationshipCustomerRequirementsImportanceTarget ValuesLight weightEasy to useReliableAluminumPartsAutoFocusExposure3215